Hybrid Order Delivery Coordinator – Telecom

Convergence Group; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

33 days holiday

Private medical insurance

Enhanced pension

Income protection & life assurance

Hybrid working - 3 days a week in the 

Dog-friendly office

Job summary

Convergence Group is seeking an Order Delivery Coordinator to ensure seamless flow from sale to live service. You will coordinate connectivity orders, liaise with suppliers, and keep all stakeholders updated to prevent delays.

The role emphasizes strong organisation, proactive communication, and high attention to detail within a fast-paced, growth-focused environment. Hybrid office-based work in Solihull is offered.

Qualifications

• Minimum 1 year in an administrative or order-delivery role.
• Experience liaising with suppliers; bonus with telecoms/Openreach/BT Wholesale.
• Strong organisation and time-management skills.
• Clear and confident communication; comfortable on the phone.
• Attention to detail and proactive mindset.

Responsibilities

• Keep Orders Moving from sales acceptance through delivery to live service.
• Communicate clearly with customers and stakeholders via phone, Teams and email; set expectations and manage risks.
• Collaborate with Sales Ops, NOC, Project Management and suppliers to challenge delays.
• Prioritise blocked or at-risk orders to maintain speed and delivery performance.
• Aim to meet targets, including timely order updates and MTTP reduction.

Skills

Administrative experience

Order delivery

Supplier liaison

Excel

MS Office

Organisation

Communication

Phone skills

Education

GCSEs including English

Tools

BPSS clearance

Job description

Convergence Group is seeking an Order Delivery Coordinator to ensure seamless flow from sale to live service. You will coordinate connectivity orders, liaise with suppliers, and keep all stakeholders updated to prevent delays.

The role emphasizes strong organisation, proactive communication, and high attention to detail within a fast-paced, growth-focused environment. Hybrid office-based work in Solihull is offered.