Order Desk Coordinator

CityFibre; Irlam; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

CityFibre in the UK is hiring an Order Desk Coordinator for a hybrid role based in Irlam. You will play a key role in moving customer orders through the delivery journey, keeping data accurate and updating progress for stakeholders.

You’ll coordinate with internal teams and suppliers, resolve data discrepancies, and support prioritisation to keep orders on track. A competitive salary plus a performance bonus is offered.

Qualifications

• Experience in a customer service, coordination or administrative role.
• Strong communication and stakeholder management skills.
• Excellent attention to detail and data accuracy.
• Ability to prioritise workload and manage competing demands.
• Confidence using Microsoft Office, particularly Excel and Outlook.
• Experience using CRM systems such as Salesforce is advantageous.

Responsibilities

• Coordinating customer orders through to successful delivery.
• Maintaining accurate records across Salesforce and delivery systems.
• Providing clear updates on order progress, delays and issues.
• Working with internal teams, partners and suppliers to keep orders on track.
• Identifying and escalating data discrepancies, risks and blockers.
• Supporting order prioritisation and issue resolution activities.

Skills

Customer service

Coordination

Administrative

Data accuracy

Excel

Outlook

Stakeholder mgmt

Tools

Salesforce

Job description

This hybrid role offers a great balance of home and office working. You'll be based in our Irlam office two to three days per week, and to support your onboarding and training, you'll initially be required to attend the office Monday to Friday.

As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.

Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.

At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.

Joining us as an Order Desk Coordinator

Join our Planning, Performance & Control team, where you'll play a key role in keeping customer orders moving through the delivery journey, ensuring accurate data, effective coordination and a consistently positive customer experience.

You’ll receive a competitive salary, and a performance related bonus.

This is some of what you can expect to be doing:

• Coordinating customer orders through to successful delivery
• Maintaining accurate records across Salesforce and delivery systems
• Providing clear updates on order progress, delays and issues
• Working with internal teams, partners and suppliers to keep orders on track
• Identifying and escalating data discrepancies, risks and blockers
• Supporting order prioritisation and issue resolution activities

What you'll bring to the role

We're looking for a highly organised and customer-focused coordinator with strong attention to detail and the ability to manage multiple priorities in a fast-paced operational environment.

You’ll also have:

• Experience in a customer service, coordination or administrative role
• Strong communication and stakeholder management skills
• Excellent attention to detail and data accuracy
• Ability to prioritise workload and manage competing demands
• Confidence using Microsoft Office, particularly Excel and Outlook
• Experience using CRM systems such as Salesforce is advantageous

Life at CityFibre

Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.

We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.

Find out more about our culture, communities and benefits on our careers site.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!