Provisioning Coordinator — Hybrid (Telecom Orders & Delivery)

Convergence Group (Wireless) Networks Limited; Metropolitan Borough of Solihull; Hybride; GBP 30 000 - 35 000; Plein temps

Avantages offerts par ce poste

Hybrid working

33 days holiday

Private medical insurance

Enhanced pension

Dog-friendly office

Résumé du poste

Convergence Group is seeking a Provisioning Coordinator to keep orders flowing from sale to live service, coordinating with Sales Ops, NOC, Project Management and suppliers to prevent delays and ensure successful installation.

This role rewards a proactive, highly organised candidate with strong communication skills and experience in telecom provisioning, order processing, and Excel in a dynamic, hybrid Solihull office.

Qualifications

• A minimum of 1 years experience in the provisioning of orders in the telecoms industry -ideally with connectivity such as Ethernet or broadband (i.e. EAD, P2P, FTTP, SoGEA etc)
• Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP
• Familiarity with order processing
• Strong organisation and time management skills
• Clear and confident communication - comfortable picking up the phone
• High attention to detail and a proactive mindset
• Confident using Microsoft Office tools, including Excel
• A minimum of GCSE’s including English
• Experience of project coordination (e.g. Prince2) would be a bonus
• Ability to pass BPSS and other clearance checks

Responsabilités

• Keep Orders Moving - take ownership of WAN customer orders -from sales acceptance throughservice provisioning tolive service - ensuring everything is ready for installation and nothing slips through the cracks.
• Keeping Everyone in the Loop -communicate clearly and consistently with customer and stakeholders via Phone, Teams and email - setting expectations and managing risks early.
• Working Across Teams - collaborate with Sales Ops, NOC, Project Management, and suppliers - challenging delays and keeping orders on track.
• Staying on Top of Your Queue -manage your workload effectively, prioritising blocked or at-risk orders to maintain speed, consistency and delivery performance.
• Hitting the right results -consistently deliver against key targets, including>95% of order updates completed on time, and reducing Mean Time to Provide (MTTP).

Connaissances

Telecoms provisioning

Clear communication

Organisational skills

Time management

Microsoft Office

Formation

GCSEs including English

Outils

Excel

Microsoft Office

Description du poste

Convergence Group is seeking a Provisioning Coordinator to keep orders flowing from sale to live service, coordinating with Sales Ops, NOC, Project Management and suppliers to prevent delays and ensure successful installation.

This role rewards a proactive, highly organised candidate with strong communication skills and experience in telecom provisioning, order processing, and Excel in a dynamic, hybrid Solihull office.