Hybrid Operations Coordinator – Ticketing & Field Support

Confidential; Hemel Hempstead; Híbrido; GBP 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Holiday pay

Hybrid working

Temp-to-perm opportunity

Descripción de la vacante

Think Specialist Recruitment in Hemel Hempstead is seeking an Operations Coordinator to join a busy team. The role blends customer service, administration, technical support coordination and scheduling, with temp-to-perm potential.

You will coordinate technical support tickets, liaise with engineers across the UK and keep customers and internal teams updated throughout the process, while managing priorities and delivering strong service.

Formación

• Previous experience in customer service and administration is essential.
• Strong IT skills and ability to learn new systems quickly.
• Excellent written and verbal communication skills.
• Good attention to detail and strong organisational abilities.
• Ability to multitask, prioritise and stay calm under pressure.

Responsabilidades

• Act as a key contact for technical support queries and coordinate tickets.
• Allocate tickets to departments and field engineers across the UK.
• Respond to queries with accurate updates and manage expectations.
• Build and maintain relationships with external suppliers.
• Monitor live issues and assist with troubleshooting.
• Maintain daily reports and ensure records are up to date.
• Collaborate with engineers and internal teams to keep operations moving.

Conocimientos

Customer service

Administration

IT skills

Scheduling

Ticketing systems

Engineer liaison

Descripción del empleo

Think Specialist Recruitment in Hemel Hempstead is seeking an Operations Coordinator to join a busy team. The role blends customer service, administration, technical support coordination and scheduling, with temp-to-perm potential.

You will coordinate technical support tickets, liaise with engineers across the UK and keep customers and internal teams updated throughout the process, while managing priorities and delivering strong service.