Operations Coordinator

Confidential; Hemel Hempstead; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Holiday pay

Hybrid working

Temp-to-perm opportunity

Job summary

Think Specialist Recruitment in Hemel Hempstead is seeking an Operations Coordinator to join a busy team. The role blends customer service, administration, technical support coordination and scheduling, with temp-to-perm potential.

You will coordinate technical support tickets, liaise with engineers across the UK and keep customers and internal teams updated throughout the process, while managing priorities and delivering strong service.

Qualifications

• Previous experience in customer service and administration is essential.
• Strong IT skills and ability to learn new systems quickly.
• Excellent written and verbal communication skills.
• Good attention to detail and strong organisational abilities.
• Ability to multitask, prioritise and stay calm under pressure.

Responsibilities

• Act as a key contact for technical support queries and coordinate tickets.
• Allocate tickets to departments and field engineers across the UK.
• Respond to queries with accurate updates and manage expectations.
• Build and maintain relationships with external suppliers.
• Monitor live issues and assist with troubleshooting.
• Maintain daily reports and ensure records are up to date.
• Collaborate with engineers and internal teams to keep operations moving.

Skills

Customer service

Administration

IT skills

Scheduling

Ticketing systems

Engineer liaison

Job description

Operations Coordinator - Hemel Hempstead

13.95 per hour + holiday pay Weekly Pay Hybrid Working Temp-to-Perm Opportunity

Are you a customer-focused administrator who enjoys problem-solving, keeping things organised and making sure everything runs smoothly?

Think Specialist Recruitment is working exclusively with a local client in Hemel Hempstead to recruit an Operations Coordinator to join their extremely busy and growing team.

This is a fantastic opportunity to join an expanding business in a varied role combining customer service, administration, technical support coordination and scheduling. Initially offered on a temporary basis, there is the potential for the position to become permanent for the right person.

You’ll be joining a collaborative team where no two days are quite the same, playing an important role in keeping operations running efficiently, supporting field-based engineers and ensuring customer queries are dealt with promptly and professionally.

The best bit? You don’t need to come from a technical background. If you have strong customer service and administration experience, enjoy learning new systems and are confident juggling multiple priorities, this could be an excellent next step in your career.

What will you be doing?

You’ll act as a key point of contact for technical support queries, coordinating tickets, liaising with engineers and keeping customers and internal teams updated throughout the process.

Your responsibilities will include:

• Managing support tickets: Raising, updating, prioritising and escalating tickets to ensure issues are dealt with efficiently.
• Coordinating engineers: Allocating tickets to the appropriate departments and field-based engineers across the UK, taking location and requirements into account.
• Supporting customers: Responding to queries, providing accurate updates and managing expectations throughout the resolution process.
• Working with suppliers: Building and maintaining strong working relationships with external vendors.
• Monitoring live issues: Monitoring unit feeds, identifying potential problems and supporting troubleshooting activities.
• Reporting and administration: Maintaining daily reports, updating documentation and ensuring records remain accurate and up to date.
• Keeping operations moving: Working closely with engineers and internal teams to resolve issues, manage priorities and deliver excellent service.

What are we looking for?

We’re looking for someone who is proactive, organised and comfortable working in a fast-paced environment where priorities can change throughout the day.

You’ll ideally have:

• Previous experience in customer service and administration - both are essential.
• Strong IT skills and the ability to pick up new systems and processes quickly.
• Excellent written and verbal communication skills.
• Good attention to detail and strong organisational skills.
• The ability to multitask, prioritise effectively and remain calm under pressure.
• A customer‑first mindset and a practical approach to problem‑solving.
• Commercial awareness and the confidence to use your own initiative.

Experience that would really make you stand out:

• Working within an operations, service delivery or technical support team.
• Using ticketing or helpdesk systems.
• Coordinating schedules, appointments or field-based engineers.

Don’t worry if you haven’t worked in every one of these areas before. If you have the right customer service and administrative foundations, a willingness to learn and the ability to keep things organised, we’d love to hear from you.

What’s in it for you?

• 13.95 per hour + holiday pay, with weekly pay while temping.
• Equivalent to approximately 29,000 per year on a full‑time basis.
• A genuine temporary-to-permanent opportunity.
• Flexible and hybrid working available during the temporary assignment.
• The opportunity to join a growing business with exciting expansion plans.
• Varied responsibilities and the chance to develop new operational and technical skills.

If you move into a permanent position, the additional benefits include:

• Salary of up to 29,000, depending on experience.
• 26 days' annual leave, plus the option to purchase additional days.
• Healthcare plan.
• Enhanced parental leave.
• Volunteering days.
• Opportunities for career progression and further development.

Working hours

The team operates Monday to Friday, with shifts on either:

• 8:30am-5:30pm, or
• 9:00am-6:00pm.

Both shifts include a one‑hour lunch break.

The role is based in Hemel Hempstead, with flexible and hybrid working available.

If you’re looking for a role that offers more variety than a traditional administration position, enjoy helping people and want the opportunity to develop your career within a growing operations team, this could be the perfect fit.

About Think Specialist Recruitment

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses and candidates across Hertfordshire, Bedfordshire and Buckinghamshire.

We specialise in permanent, temporary and contract recruitment across administration, customer service, HR, accountancy and finance, sales support, marketing and IT support.