Operations Coordinator

Think Specialist Recruitment; Hemel Hempstead; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

Weekly pay

Temp-to-Perm

Job summary

Think Specialist Recruitment is working with a Hemel Hempstead client to recruit an Operations Coordinator. This role combines customer service, administration, and scheduling to keep operations running smoothly, supporting field engineers and resolving queries promptly.

You will coordinate technical support tickets, liaise with engineers, and provide updates to customers while maintaining daily records. Hybrid working is available; there is a temp-to-perm path and a pay rate of £13.95 per hour

Qualifications

• Previous experience in customer service and administration.
• Strong IT skills and the ability to pick up new systems quickly.
• Excellent written and verbal communication skills.
• Good attention to detail and strong organisational skills.

Responsibilities

• Act as a key point of contact for technical support queries, coordinating tickets and liaising with engineers.
• Allocate tickets to appropriate departments and field-based engineers across the UK.
• Respond to queries, provide accurate updates and manage expectations throughout resolution.
• Build and maintain relationships with external vendors.
• Monitor live issues and assist with troubleshooting activities.
• Maintain daily reports and update documentation to keep records current.
• Collaborate with engineers and internal teams to keep operations moving and deliver excellent service.

Skills

Customer service

Administration

Problem-solving

Organisation

IT skills

Job description

Operations Coordinator - Hemel Hempstead

£13.95 per hour + holiday pay | Weekly Pay | Hybrid Working | Temp-to-Perm Opportunity

Are you a customer-focused administrator who enjoys problem-solving, keeping things organised and making sure everything runs smoothly?

Think Specialist Recruitment is working exclusively with a local client in Hemel Hempstead to recruit an Operations Coordinator to join their extremely busy and growing team.

This is a fantastic opportunity to join an expanding business in a varied role combining customer service, administration, technical support coordination and scheduling. Initially offered on a temporary basis, there is the potential for the position to become permanent for the right person.

You’ll be joining a collaborative team where no two days are quite the same, playing an important role in keeping operations running efficiently, supporting field-based engineers and ensuring customer queries are dealt with promptly and professionally.

The best bit? You don’t need to come from a technical background. If you have strong customer service and administration experience, enjoy learning new systems and are confident juggling multiple priorities, this could be an excellent next step in your career.

What will you be doing?

You'll act as a key point of contact for technical support queries, coordinating tickets, liaising with engineers and keeping customers and internal teams updated throughout the process.

• Managing support tickets: Raising, updating, prioritising and escalating tickets to ensure issues are dealt with efficiently.
• Coordinating engineers: Allocating tickets to the appropriate departments and field-based engineers across the UK, taking location and requirements into account.
• Supporting customers: Responding to queries, providing accurate updates and managing expectations throughout the resolution process.
• Working with suppliers: Building and maintaining strong working relationships with external vendors.
• Monitoring live issues: Monitoring unit feeds, identifying potential problems and supporting troubleshooting activities.
• Reporting and administration: Maintaining daily reports, updating documentation and ensuring records remain accurate and up to date.
• Keeping operations moving: Working closely with engineers and internal teams to resolve issues, manage priorities and deliver excellent service.

What are we looking for?

We’re looking for someone who is proactive, organised and comfortable working in a fast-paced environment where priorities can change throughout the day.

You’ll ideally have:

• Previous experience in customer service and administration - both are essential.
• Strong IT skills and the ability to pick up new systems and processes quickly.
• Excellent written and verbal communication skills.
• Good attention to detail and strong organisational skills.
• The ability to multitask, prioritise effectively and remain calm under pressure.
• A customer-first mindset and a practical approach to problem-solving.
• Commercial awareness and the confidence to use your own initiative.

Experience that would really make you stand out:

• Working within an operations, service delivery or technical support team.
• Using ticketing or helpdesk systems.
• Coordinating schedules, appointments or field-based engineers.

What's in it for you?

• £13.95 per hour + holiday pay, with weekly pay while temping.
• Equivalent to approximately £29,000 per year on a full-time basis.
• A genuine temporary-to-permanent opportunity.
• Flexible and hybrid working available during the temporary assignment.
• The opportunity to join a growing business with exciting expansion plans.
• Varied responsibilities and the chance to develop new operational and technical skills.

If you move into a permanent position, the additional benefits include:

• Salary of up to £29,000, depending on experience.
• 26 days' annual leave, plus the option to purchase additional days.
• Healthcare plan.
• Enhanced parental leave.
• Volunteering days.
• Opportunities for career progression and further development.

Working hours

• Monday to Friday, with shifts on either:
• 8:30am-5:30pm, or
• 9:00am-6:00pm.
• Both shifts include a one-hour lunch break.

The role is based in Hemel Hempstead, with flexible and hybrid working available.

If you're looking for a role that offers more variety than a traditional administration position, enjoy helping people and want the opportunity to develop your career within a growing operations team, this could be the perfect fit.