Hybrid Operations & Client Delivery Specialist

Willis Towers Watson; Ipswich; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Group income protection

Hybrid working

Job summary

Willis Towers Watson in the United Kingdom is seeking an Operations Support Specialist to back a Business Unit from the Operations team. You will deliver accurate client documentation, load data into systems, and perform due diligence on new clients and third parties within the Client Excellence Model and regulatory framework.

The role focuses on service delivery, problem solving, and maintaining confidentiality while supporting revenue tracking and cross-team collaboration.

Qualifications

• Able to work on own initiative and manage conflicting priorities.
• Keen eye for detail and accuracy in documentation.
• Excellent organisational and prioritisation skills to meet deadlines.
• Able to build relationships with colleagues and external sources.
• Good communication and interpersonal skills.
• Proficient use of MS Word, Excel and Outlook.
• Understanding of processes and systems supporting client service delivery.
• Experience/understanding of the insurance industry and regulatory environment.

Responsibilities

• Understand, apply and explain BU policies and procedures.
• Deliver timely and accurate end-to-end client documentation within FCA and contract certainty requirements.
• Load data into WTW systems accurately and promptly.
• Undertake due diligence of new clients, markets and third parties.
• Review and resolve technical questions from clients and colleagues to protect client interests.
• Support BU in tracking and processing revenue as required.
• Coordinate with Xchanging, bureau submission and Facilities teams on queries.
• Communicate effectively with colleagues and markets to maximise service delivery.
• Complete mandatory training and CPD commitments.
• Perform quality checks on all documentation while maintaining confidentiality.

Skills

Attention to detail

Organisational skills

Communication skills

MS Word

MS Excel

MS Outlook

CII qualifications (in progress)

Education

CII qualifications in progress

Tools

MS Word

MS Excel

MS Outlook

Job description

Willis Towers Watson in the United Kingdom is seeking an Operations Support Specialist to back a Business Unit from the Operations team. You will deliver accurate client documentation, load data into systems, and perform due diligence on new clients and third parties within the Client Excellence Model and regulatory framework.

The role focuses on service delivery, problem solving, and maintaining confidentiality while supporting revenue tracking and cross-team collaboration.