Client Services & Operations Support Specialist (Hybrid)

Howden Group Holdings; West of England; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden Group Holdings is seeking a proactive administrator to support Client Service and Operations. You will handle pre-renewal tasks, post-renewal activities, and data quality across regulatory compliance processes.

The role includes finance duties like debt management and timely invoicing, plus CRM data upkeep and providing timely client service across internal and external stakeholders. Experience in an office environment and proficiency with MS Office are valued, with opportunities to

Qualifications

• GCSEs (or equivalent) including mathematics and English Language essential.
• Technically proficient in MS Office software, including Word and Excel.
• Commitment to work towards CII Qualifications.

Responsibilities

• Carry out pre-renewal tasks and create a robust document trail for scheme and open market business.
• Provide post-renewal service to finalise client placements and related actions with diary/follow-ups.
• Manage aged debt, client money returns, and account queries as part of finance duties.
• Maintain data on prospecting systems and act as system administrator for the CRM/prospecting tools.
• Ensure FCA classifications and regulatory data inputs are accurate and up-to-date.

Skills

Administrative experience

MS Office (Word, Excel)

Attention to detail

Communication skills

Education

GCSEs (or equivalent) including mathematics and English Language

Tools

SCP systems

Job description

Howden Group Holdings is seeking a proactive administrator to support Client Service and Operations. You will handle pre-renewal tasks, post-renewal activities, and data quality across regulatory compliance processes.

The role includes finance duties like debt management and timely invoicing, plus CRM data upkeep and providing timely client service across internal and external stakeholders. Experience in an office environment and proficiency with MS Office are valued, with opportunities to