Hybrid Pensions Administration Leader (Client-Facing)

Willis Towers Watson; United Kingdom; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Hybrid working

Job summary

Willis Towers Watson in Redhill is seeking a Pensions Administration Manager to lead a multi-client team in our Outsourcing Admin Operations. The role focuses on member experience, high-quality service delivery, and collaboration with client teams, with travel for pitches and client calls within the UK.

You will manage performance objectives, ensure adherence to QA frameworks, and drive continuous improvement. Hybird working is offered to balance client needs and development.

Qualifications

• Experience dealing with DB occupational schemes; experience with DC pensions is a plus.
• Experience as a Pensions Team Leader is essential.
• Excellent eye for detail and intermediate knowledge of Excel.
• Proven track record in creating and managing high performing, fast-paced teams.
• Strong leader with influencing skills and ability to present to internal and external stakeholders.
• Experience developing staffing and training plans to maximise quality and efficiency.
• Ability to foster a one-team mindset and develop future leaders.

Responsibilities

• Provide enhanced, empathetic delivery for member experience and client teams.
• Lead administration for new business pitches and travel to UK locations (travel expenses covered).
• Ensure quality and performance objectives defined by WTW and maintain member-first service.
• Adhere to change, QA and operational excellence frameworks for a quality service.
• Make commercially focused decisions with Operations Manager impacting service delivery and growth.
• Ensure Team Leads follow internal procedures, policies and legislation; meet productivity targets.
• Foster collaborative culture and flexible working to support team needs.

Skills

Leadership

Team leadership

Quality assurance

Stakeholder management

Presentation skills

Change management

Problem solving

Excel (intermediate)

Tools

Microsoft Excel

Job description

Willis Towers Watson in Redhill is seeking a Pensions Administration Manager to lead a multi-client team in our Outsourcing Admin Operations. The role focuses on member experience, high-quality service delivery, and collaboration with client teams, with travel for pitches and client calls within the UK.

You will manage performance objectives, ensure adherence to QA frameworks, and drive continuous improvement. Hybird working is offered to balance client needs and development.