Hybrid Office & Sales Support Specialist

Western Union; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Employee assistance programmes

Learning and development opportunities

Paid time off and wellbeing support

Job summary

Western Union in London is seeking an Office & Sales Support Specialist to act as the hub of the office, assisting colleagues, visitors, and the Sales team across the UK, Ireland, and Nordics.

You will handle reception, calls, meeting coordination, travel support, and onboarding of new agents, while maintaining reports and supporting special projects.

This hybrid role emphasizes strong organisation, communication, and a proactive, customer‑focussed approach.

Qualifications

• Experience in office administration or a similar role.
• Strong organisational and time-management skills.
• Excellent verbal and written communication.
• Attention to detail and accuracy.
• Proficiency with Microsoft Office applications.
• Collaborative, customer-focused approach.
• Ability to work with a wide range of stakeholders.

Responsibilities

• Act as the first point of contact for visitors, clients, vendors, and employees.
• Manage calls, visitor inquiries, mail, couriers and office supplies.
• Coordinate meeting rooms, catering and facilities requirements.
• Liaise with building management and service providers.
• Support workplace health, safety and compliance activities.
• Review Sales Enrolment Packages for accuracy and compliance.
• Provide admin support to Sales Executives and the wider Sales team.
• Respond to agent queries and support onboarding and contracts.
• Maintain reports, trackers and documentation for operations.
• Coordinate logistics for meetings, events and stakeholder visits.
• Assist with travel, presentations and meeting documentation.
• Build relationships across Sales, Compliance, Operations and Finance.
• Contribute to process improvements and special projects.

Skills

Office administration

Reception

Sales support

Customer service

Time management

Microsoft Office

Communication skills

Tools

Salesforce

Job description

Western Union in London is seeking an Office & Sales Support Specialist to act as the hub of the office, assisting colleagues, visitors, and the Sales team across the UK, Ireland, and Nordics.

You will handle reception, calls, meeting coordination, travel support, and onboarding of new agents, while maintaining reports and supporting special projects.

This hybrid role emphasizes strong organisation, communication, and a proactive, customer‑focussed approach.