Global Sales Admin Coordinator – Hybrid

Wiley & Sons, Inc.; Oxford; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Meeting-free Friday afternoons

Internal mobility & development

Job summary

Wiley is seeking a Sales Coordinator to join the Global Sales Administration Team in a hybrid role based in Oxford. You will support Institutional Sales with quotes, orders, and contracting, collaborating with Account Managers across Europe and North America.

Ideal candidates are proficient in Microsoft Office, especially Excel, with strong English communication skills and a customer-service mindset. Experience with Salesforce and CLM is a plus.

Qualifications

• Math and English GCSE or equivalent.
• Excellent written and verbal English communication skills.
• Experience in customer service or administration and prioritizing workload.

Responsibilities

• Provide administrative support for Institutional Sales Team and develop broad competence in systems.
• Prepare journals & non-journals quotes for customers of Account Managers.
• Submit new and renewal of non-journal product orders for processing.
• Use CLM System to support contracting process and liaise with License Coordinator.
• Respond to customer enquiries on pricing, contracts, invoicing and access issues.
• Generate reports and figures for Sales Team on request.

Skills

Microsoft Excel

English communication

Digital savviness

Independent work

Team collaboration

Customer service mindset

Education

Math GCSE

English GCSE

Tools

Salesforce.com

Contract Lifecycle Management System

Microsoft Office

Job description

Wiley is seeking a Sales Coordinator to join the Global Sales Administration Team in a hybrid role based in Oxford. You will support Institutional Sales with quotes, orders, and contracting, collaborating with Account Managers across Europe and North America.

Ideal candidates are proficient in Microsoft Office, especially Excel, with strong English communication skills and a customer-service mindset. Experience with Salesforce and CLM is a plus.