Office & Sales Support Specialist

Western Union; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Employee assistance programmes

Learning and development opportunities

Paid time off and wellbeing support

Job summary

Western Union in London is seeking an Office & Sales Support Specialist to act as the hub of the office, assisting colleagues, visitors, and the Sales team across the UK, Ireland, and Nordics.

You will handle reception, calls, meeting coordination, travel support, and onboarding of new agents, while maintaining reports and supporting special projects.

This hybrid role emphasizes strong organisation, communication, and a proactive, customer‑focussed approach.

Qualifications

• Experience in office administration or a similar role.
• Strong organisational and time-management skills.
• Excellent verbal and written communication.
• Attention to detail and accuracy.
• Proficiency with Microsoft Office applications.
• Collaborative, customer-focused approach.
• Ability to work with a wide range of stakeholders.

Responsibilities

• Act as the first point of contact for visitors, clients, vendors, and employees.
• Manage calls, visitor inquiries, mail, couriers and office supplies.
• Coordinate meeting rooms, catering and facilities requirements.
• Liaise with building management and service providers.
• Support workplace health, safety and compliance activities.
• Review Sales Enrolment Packages for accuracy and compliance.
• Provide admin support to Sales Executives and the wider Sales team.
• Respond to agent queries and support onboarding and contracts.
• Maintain reports, trackers and documentation for operations.
• Coordinate logistics for meetings, events and stakeholder visits.
• Assist with travel, presentations and meeting documentation.
• Build relationships across Sales, Compliance, Operations and Finance.
• Contribute to process improvements and special projects.

Skills

Office administration

Reception

Sales support

Customer service

Time management

Microsoft Office

Communication skills

Tools

Salesforce

Job description

Role Responsibilities

Western Union is looking for an Office & Sales Support Specialist to join our team in London. In this varied position, you'll serve as the operational hub of the office, supporting colleagues, visitors, and our Sales organisation across the UK, Ireland, and Nordics region. You'll combine office administration, facilities coordination, reception, and sales support responsibilities while helping deliver an exceptional experience for employees, customers, and agents. As an Office & Sales Support Specialist, you will:

• Act as the first point of contact for visitors, clients, vendors, and employees, ensuring a professional and welcoming office environment.
• Manage incoming calls, visitor enquiries, office access, correspondence, mail, courier services, and office supplies.
• Coordinate meeting room bookings, catering arrangements, and workplace facilities requirements.
• Liaise with building management and external service providers to support day-to-day office operations.
• Support workplace health, safety, and office compliance activities.
• Review and validate Sales Enrolment Packages submitted by prospective agents, ensuring documentation is accurate, complete, and compliant.
• Provide administrative and operational support to Sales Executives and the wider Sales organisation.
• Respond to agent administration queries and support agent onboarding and contract administration processes.
• Maintain reports, trackers, records, and documentation to support business operations.
• Coordinate logistics for management meetings, office events, employee engagement activities, and visiting stakeholders.
• Assist with travel arrangements, presentation materials, and meeting documentation.
• Build strong relationships with stakeholders across Sales, Compliance, Operations, Finance, Legal, and other business functions.
• Contribute to process improvement initiatives and support special projects as required.

Role Requirements

• Previous experience in office administration, reception, sales support, customer service, or a similar business support role.
• Strong organisational and time-management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to delivering accurate work.
• Intermediate proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• A professional, collaborative, and customer-focused approach.
• Ability to build effective relationships across a wide range of internal and external stakeholders.

Preferred Qualifications

• Experience using Salesforce or other CRM systems.
• Experience working within a sales, commercial, payments, financial services, or customer-facing environment.
• Previous facilities, office management, reception, or event coordination experience.

Workplace Options

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your UK-specific Benefits Include

• Pension scheme
• Employee assistance programmesLearning and development opportunities
• Paid time off and wellbeing support

Other Details

We are passionate about honoring our employees' identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.