Hybrid Sales Support & Contracts Specialist

euNetworks; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Flexible hybrid working policy

Wellbeing programme

Job summary

euNetworks is seeking a Commercial Support Specialist in London, offering a hybrid working arrangement. You will support quote-to-contract processes for major brands, manage customer queries, and collaborate across Sales, PM, Finance, Legal, Product, Marketing and IT to deliver exceptional service.

As part of the sales division, you will maintain Salesforce records, prepare reports, and help drive revenue growth through accurate quotes and proactive customer engagement.

Qualifications

• Background in sales support, contract/order management, or customer service.
• Comfortable working under tight deadlines and in changing environments; resilient with a proactive mindset.
• Stakeholder management: ability to influence and collaborate with cross-functional, often virtual teams.
• High attention to detail.
• Enthusiasm to engage with customers and colleagues to foresee opportunities and threats.
• Display confidence to take ownership of customer specific issues and work collaboratively to gain support and resolution.

Responsibilities

• Produce accurate quotes in support of the customer account plan.
• Take ownership of incoming queries from customers and internal teams, escalating and managing to resolution.
• Pro-actively engage and communicate with customers throughout all stages sales closure and problem resolution.
• Manage the full contract lifecycle: renewals, modifications and terminations.
• Order and contract management.
• Coordinate with stakeholders to resolve any customer service, delivery, or billing blockages.
• Maintain and update Salesforce opportunities, contacts, contract records, quoting history.
• Support client relationship activities: attend meetings (on-site and remote).
• Prepare reports and presentations as required by sales management.
• Provide cover for colleagues in Commercial Support or related roles when required

Skills

Fluent in English

Excel mastery

Analytical skills

Stakeholder management

Organisational skills

Ownership mentality

Customer focus

Ability to meet commitments

Job description

euNetworks is seeking a Commercial Support Specialist in London, offering a hybrid working arrangement. You will support quote-to-contract processes for major brands, manage customer queries, and collaborate across Sales, PM, Finance, Legal, Product, Marketing and IT to deliver exceptional service.

As part of the sales division, you will maintain Salesforce records, prepare reports, and help drive revenue growth through accurate quotes and proactive customer engagement.