Hybrid Network Service Coordinator with Growth Path

Matchtech; West of England; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus package

Paid overtime

Generous pension contribution

Hybrid working

Career progression

Job summary

Matchtech Group is seeking a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services within a complex technical environment.

The role acts as a central contact between technical teams, stakeholders and suppliers to keep network services efficient, secure and reliable, with flexible hybrid working arrangements and clear career progression opportunities.

Qualifications

• Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment.
• Understanding of networking technologies and infrastructure services.
• Knowledge of ITIL processes, incident, problem and change management.
• Strong organisational and stakeholder management skills.
• Ability to prioritise multiple activities in a fast-paced environment.
• Excellent communication skills with proactive problem-solving.

Responsibilities

• Coordinate network service requests, incidents and changes across stakeholders.
• Monitor service performance and drive continuous improvement.
• Support incident management and ensure timely resolution of issues.
• Manage supplier and third-party relationships to maintain service standards.
• Produce service reports, metrics and documentation.
• Ensure adherence to ITIL processes and best practice service management.
• Act as central communication point between technical and business teams.

Skills

Experience in service coordination

Networking knowledge

ITIL knowledge

Organisational & stakeholder mgmt

Communication skills

Job description

Matchtech Group is seeking a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services within a complex technical environment.

The role acts as a central contact between technical teams, stakeholders and suppliers to keep network services efficient, secure and reliable, with flexible hybrid working arrangements and clear career progression opportunities.