Hybrid Network Service Coordinator — ITIL-Driven Delivery

Matchtech; United Kingdom; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Bonus package

Paid overtime

Generous pension

Career progression

Enterprise networks

Job summary

Matchtech Group is seeking a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.

You will act as a central contact between technical teams, stakeholders and suppliers to ensure services remain efficient, secure and reliable, while following ITIL practices and driving continual service improvement.

Qualifications

• Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment.
• Understanding of networking technologies and infrastructure services.
• Knowledge of ITIL processes, particularly Incident, Problem and Change Management.
• Strong organisational and stakeholder management skills.
• Ability to prioritise multiple activities and work in a fast-paced environment.
• Excellent communication skills with a proactive approach to problem-solving.

Responsibilities

• Coordinating network service requests, incidents and changes across multiple stakeholders
• Monitoring service performance and driving continuous improvement initiatives
• Supporting incident management activities and ensuring timely resolution of issues
• Managing supplier and third-party relationships to maintain service standards
• Producing service reports, metrics and documentation
• Ensuring adherence to ITIL processes and best practice service management principles
• Acting as a central communication point between technical and business teams

Skills

ITIL processes

Networking knowledge

Stakeholder management

Organisational skills

Communication skills

Prioritisation skills

Service coordination experience

Job description

Matchtech Group is seeking a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.

You will act as a central contact between technical teams, stakeholders and suppliers to ensure services remain efficient, secure and reliable, while following ITIL practices and driving continual service improvement.