Network Service Coordinator

Matchtech; United Kingdom; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Bonus package

Paid overtime

Generous pension

Career progression

Enterprise networks

Job summary

Matchtech Group is seeking a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.

You will act as a central contact between technical teams, stakeholders and suppliers to ensure services remain efficient, secure and reliable, while following ITIL practices and driving continual service improvement.

Qualifications

• Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment.
• Understanding of networking technologies and infrastructure services.
• Knowledge of ITIL processes, particularly Incident, Problem and Change Management.
• Strong organisational and stakeholder management skills.
• Ability to prioritise multiple activities and work in a fast-paced environment.
• Excellent communication skills with a proactive approach to problem-solving.

Responsibilities

• Coordinating network service requests, incidents and changes across multiple stakeholders
• Monitoring service performance and driving continuous improvement initiatives
• Supporting incident management activities and ensuring timely resolution of issues
• Managing supplier and third-party relationships to maintain service standards
• Producing service reports, metrics and documentation
• Ensuring adherence to ITIL processes and best practice service management principles
• Acting as a central communication point between technical and business teams

Skills

ITIL processes

Networking knowledge

Stakeholder management

Organisational skills

Communication skills

Prioritisation skills

Service coordination experience

Job description

Are you an organised, customer-focused professional with a passion for delivering exceptional service? We're supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.

This is a fantastic opportunity to work at the heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable.

What you'll be doing:

• Coordinating network service requests, incidents and changes across multiple stakeholders
• Monitoring service performance and driving continuous improvement initiatives
• Supporting incident management activities and ensuring timely resolution of issues
• Managing supplier and third-party relationships to maintain service standards
• Producing service reports, metrics and documentation
• Ensuring adherence to ITIL processes and best practice service management principles
• Acting as a central communication point between technical and business teams

What we're looking for:

• Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment
• Understanding of networking technologies and infrastructure services
• Knowledge of ITIL processes, particularly Incident, Problem and Change Management
• Strong organisational and stakeholder management skills
• Ability to prioritise multiple activities and work in a fast-paced environment
• Excellent communication skills with a proactive approach to problem-solving

What's in it for you?

• Flexible and hybrid working arrangements
• Competitive salary and bonus package
• Paid overtime opportunities
• Generous pension contribution
• Excellent career progression and development pathways
• Exposure to complex enterprise-scale network environments