Network Service Coordinator

Matchtech; Greater Manchester; Hybrid; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Flexible/hybrid working

Bonus package

Paid overtime

Generous pension

Career progression

Enterprise-scale networks exposure

Job summary

Matchtech Group is seeking a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment. You will act as a central contact between technical teams, stakeholders and suppliers to ensure services remain efficient, secure and reliable.

The role offers flexible hybrid working arrangements, a competitive salary with bonus potential, and clear career progression within enterprise-scale networks.

Qualifications

• Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment.
• Understanding of networking technologies and infrastructure services.
• Knowledge of ITIL processes, particularly Incident, Problem and Change Management.
• Strong organisational and stakeholder management skills.
• Ability to prioritise multiple activities and work in a fast-paced environment.
• Excellent communication skills with a proactive approach to problem-solving.

Responsibilities

• Coordinate network service requests, incidents and changes across multiple stakeholders.
• Monitor service performance and drive continuous improvement initiatives.
• Support incident management activities and ensure timely resolution of issues.
• Manage supplier and third-party relationships to maintain service standards.
• Produce service reports, metrics and documentation.
• Ensure adherence to ITIL processes and best practice service management principles.
• Act as a central communication point between technical and business teams.

Skills

ITIL processes

Incident & Change

Network technologies

Stakeholder management

Communication skills

Organisational skills

Job description

Are you an organised, customer-focused professional with a passion for delivering exceptional service? We're supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.

This is a fantastic opportunity to work at the heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable.

What you'll be doing:

• Coordinating network service requests, incidents and changes across multiple stakeholders
• Monitoring service performance and driving continuous improvement initiatives
• Supporting incident management activities and ensuring timely resolution of issues
• Managing supplier and third-party relationships to maintain service standards
• Producing service reports, metrics and documentation
• Ensuring adherence to ITIL processes and best practice service management principles
• Acting as a central communication point between technical and business teams

What we're looking for:

• Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment
• Understanding of networking technologies and infrastructure services
• Knowledge of ITIL processes, particularly Incident, Problem and Change Management
• Strong organisational and stakeholder management skills
• Ability to prioritise multiple activities and work in a fast-paced environment
• Excellent communication skills with a proactive approach to problem-solving

What's in it for you?

• Flexible and hybrid working arrangements
• Competitive salary and bonus package
• Paid overtime opportunities
• Generous pension contribution
• Excellent career progression and development pathways
• Exposure to complex enterprise-scale network environments