Network Support Coordinator

Matchtech; West of England; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus package

Paid overtime

Generous pension contribution

Hybrid working

Career progression

Job summary

Matchtech Group is seeking a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services within a complex technical environment.

The role acts as a central contact between technical teams, stakeholders and suppliers to keep network services efficient, secure and reliable, with flexible hybrid working arrangements and clear career progression opportunities.

Qualifications

• Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment.
• Understanding of networking technologies and infrastructure services.
• Knowledge of ITIL processes, incident, problem and change management.
• Strong organisational and stakeholder management skills.
• Ability to prioritise multiple activities in a fast-paced environment.
• Excellent communication skills with proactive problem-solving.

Responsibilities

• Coordinate network service requests, incidents and changes across stakeholders.
• Monitor service performance and drive continuous improvement.
• Support incident management and ensure timely resolution of issues.
• Manage supplier and third-party relationships to maintain service standards.
• Produce service reports, metrics and documentation.
• Ensure adherence to ITIL processes and best practice service management.
• Act as central communication point between technical and business teams.

Skills

Experience in service coordination

Networking knowledge

ITIL knowledge

Organisational & stakeholder mgmt

Communication skills

Job description

Are you an organised, customer-focused professional with a passion for delivering exceptional service? We're supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.

This is a fantastic opportunity to work at the heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable.

What you'll be doing:

• Coordinating network service requests, incidents and changes across multiple stakeholders
• Monitoring service performance and driving continuous improvement initiatives
• Supporting incident management activities and ensuring timely resolution of issues
• Managing supplier and third-party relationships to maintain service standards
• Producing service reports, metrics and documentation
• Ensuring adherence to ITIL processes and best practice service management principles
• Acting as a central communication point between technical and business teams

What we're looking for:

• Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment
• Understanding of networking technologies and infrastructure services
• Knowledge of ITIL processes, particularly Incident, Problem and Change Management
• Strong organisational and stakeholder management skills
• Ability to prioritise multiple activities and work in a fast-paced environment
• Excellent communication skills with a proactive approach to problem-solving

What's in it for you?

Flexible and hybrid working arrangements
Competitive salary and bonus package
Paid overtime opportunities
Generous pension contribution
Excellent career progression and development pathways
Exposure to complex enterprise-scale network environments