Hybrid Motor Claims Handler: Pro Negotiator & Service

AXA UK; Greater Manchester; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

AXA UK in Bolton is recruiting a Motor Claims Handler to support the Commercial Claims team. You will manage a portfolio of motor claims, investigate to determine liability, and communicate decisions to customers and brokers.

The role emphasizes a proactive, customer-focused approach and sharp negotiation to secure fair settlements. Induction starts mid-October with 12 weeks of onsite training at the Bolton office.

Qualifications

• Claims handling experience is essential (preferably motor or property).
• Strong negotiation skills for cost-effective settlements.
• Confident on the phone while using a computer.
• Positive, can-do attitude with a strong customer focus.
• Excellent listening skills.

Responsibilities

• Manage a portfolio of motor claims.
• Investigate claims to determine policy and liability.
• Communicate decisions clearly to relevant parties.
• Apply best claims practices to achieve fair settlements.
• Build and maintain strong broker relationships.

Skills

Claims handling

Negotiation

Phone communication

Customer focus

Active listening

Job description

AXA UK in Bolton is recruiting a Motor Claims Handler to support the Commercial Claims team. You will manage a portfolio of motor claims, investigate to determine liability, and communicate decisions to customers and brokers.

The role emphasizes a proactive, customer-focused approach and sharp negotiation to secure fair settlements. Induction starts mid-October with 12 weeks of onsite training at the Bolton office.