Hybrid Motor Claims Handler - Training & Career Growth

4th Dimension Innovation; Eastly End; Híbrido; GBP 25 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training & development

Career progression

Supportive team culture

Resumo da oferta

4th Dimension Innovation Ltd in Egham, Surrey, is seeking a Motor Claims Handler for its FNOL team. You will be the first contact after a motorcycle incident, guiding customers through the claims process from initial contact to resolution with a professional touch.

The role is hybrid, with time in the Egham office and the option to work from home after training. Previous office experience and strong communication by phone and email are essential; insurance/claims experience is desirable but not

Qualificações

• Telephone experience: confident handling calls in a professional environment.
• Email communication: clear, accurate, timely written responses.
• Office-based experience: essential prior experience in an office setting.
• Customer-focused mindset: passionate about delivering excellent service.
• Attention to detail: strong accuracy in data handling and documentation.
• Problem-solving skills: able to manage queries effectively.

Responsabilidades

• Handle inbound and outbound calls with customers.
• Respond to customer and third-party emails promptly and professionally.
• Manage claims in line with SLAs and regulatory requirements.
• Identify and escalate potential fraud indicators.
• Collaborate with internal teams, engineers and third parties.

Conhecimentos

Telephone experience

Email communication

Office-based experience

Customer-focused mindset

Attention to detail

Problem-solving

IT literate

Descrição da oferta de emprego

4th Dimension Innovation Ltd in Egham, Surrey, is seeking a Motor Claims Handler for its FNOL team. You will be the first contact after a motorcycle incident, guiding customers through the claims process from initial contact to resolution with a professional touch.

The role is hybrid, with time in the Egham office and the option to work from home after training. Previous office experience and strong communication by phone and email are essential; insurance/claims experience is desirable but not