Hybrid Motor Claims Specialist

Massenhove Recruitment Limited; Colchester; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Colchester-based organisation is seeking Technical Claims Handler to join a growing motor claims team on a hybrid basis. You will manage a portfolio of motor claims, including third-party property damage, credit hire and total loss cases, providing accurate, timely decisions and maintaining client relationships.

Ideal candidates will have proven motor claims experience, strong analytical and communication skills, and a proactive, customer-first attitude.

Qualifications

• Previous experience in motor claims handling is essential.
• Exposure to repair, credit hire, and total loss cases.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.
• A customer-first mindset and a genuine passion for delivering outstanding service.
• Positive, proactive attitude with the ability to adapt and work well under pressure.
• Experience dealing with complaints.

Responsibilities

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.

Skills

Motor claims experience

Analytical skills

Communication skills

Attention to detail

Tools

Claims management software

Job description

Colchester-based organisation is seeking Technical Claims Handler to join a growing motor claims team on a hybrid basis. You will manage a portfolio of motor claims, including third-party property damage, credit hire and total loss cases, providing accurate, timely decisions and maintaining client relationships.

Ideal candidates will have proven motor claims experience, strong analytical and communication skills, and a proactive, customer-first attitude.