Hybrid Manufacturing Software Support Engineer

Harford Control Ltd; Scotland; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Harford Control Ltd, a long-established manufacturing information systems provider, seeks a Customer Technical Support Engineer in Scotland. This full-time hybrid role involves diagnosing and resolving software and configuration issues, guiding customers in using Harford's MIS/MES platform, and handling support tickets with clear explanations and timely resolutions.

Daily tasks include troubleshooting shop floor integrations, documenting solutions, and feeding back recurring issues for product

Qualifications

• Diagnose and resolve software and system issues in manufacturing environments.
• Communicate clearly with customers, manage expectations, and build long-term relationships.
• Analyze production processes and propose practical solutions.
• Travel to sites in Scotland and collaborate onsite and remotely in a hybrid setup.
• Explain technical concepts to non-technical stakeholders and document solutions.

Responsibilities

• Respond to support tickets and troubleshoot shop-floor system issues.
• Document solutions and escalate complex problems to engineering teams when needed.
• Assist with implementations and train users on system features.

Skills

Technical support

Customer service

Analytical skills

Hybrid work

Communication skills

Engineering/CS degree

Linux/Windows

Education

Engineering or CS degree

Tools

Linux

Windows

Networks

Databases

Job description

Harford Control Ltd, a long-established manufacturing information systems provider, seeks a Customer Technical Support Engineer in Scotland. This full-time hybrid role involves diagnosing and resolving software and configuration issues, guiding customers in using Harford's MIS/MES platform, and handling support tickets with clear explanations and timely resolutions.

Daily tasks include troubleshooting shop floor integrations, documenting solutions, and feeding back recurring issues for product