Software Support Engineer

Tilo Consulting; West of England; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

Pension scheme

Generous holiday

Flexible benefits

Work-life balance

Career development

Job summary

Tilo Consulting in the Greater Bristol Area is seeking a Software Support Engineer to join our growing team. You will troubleshoot software issues, support customer installations, and work closely with engineering to improve products and services in a hybrid UK work environment.

The role emphasizes strong problem solving, clear communication with clients, and collaboration with field engineers and software developers.

Qualifications

• Strong software troubleshooting, diagnostics, and log analysis skills.
• Experience with Windows-based software and real-time control systems.
• Knowledge of C#, .NET Core, WPF, C++, C, SQL/MySQL, PLC programming, or similar technologies.
• Ability to support software and hardware integration challenges.
• Excellent communication skills and a customer-focused approach.

Responsibilities

• Troubleshoot advanced issues and support critical customer installations.
• Collaborate with field-based engineers and software development teams.
• Contribute to training, continuous improvement projects, and customer-facing technical discussions.

Skills

Troubleshooting

Windows software

Real-time control

C#

NET Core

WPF

C++

C

SQL/MySQL

PLC programming

Software-hardware integration

Job description

Software Support Engineer

Greater Bristol Area, United Kingdom (Hybrid)

£40,000 - £50,000 + Excellent benefits

A highly respected advanced manufacturing business is looking for a Software Support Engineer to join its growing team. This is an excellent opportunity for someone who enjoys solving complex technical challenges, supporting customers, and working closely with engineering teams to improve products and services.

Acting as a key link between field-based engineers and software development teams, you will play a vital role in troubleshooting advanced issues, supporting critical customer installations, and ensuring customers receive an exceptional level of service. You'll also have opportunities to contribute to training, continuous improvement projects, and customer-facing technical discussions.

Requirements

• Strong software troubleshooting, diagnostics, and log analysis skills
• Experience with Windows-based software and real-time control systems
• Knowledge of C#, .NET Core, WPF, C++, C, SQL/MySQL, PLC programming, or similar technologies
• Ability to support software and hardware integration challenges
• Excellent communication skills and a customer-focused approach

Benefits

• competitive salary
• private healthcare
• pension scheme
• generous holiday allowance
• flexible benefits
• excellent work-life balance
• structured career development within a supportive environment

Unfortunately, visa sponsorship is not available for this position. Applicants must have the unrestricted right to work in the UK indefinitely.

Tilo Consulting values diversity and welcomes applicants from all backgrounds