Hybrid Applications Support Engineer – Networking Focus

MCS Group; Belfast City District; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Hybrid working

Private healthcare

Life assurance

Contributory pension

Employee share incentive

Flexible holidays

Global customer exposure

Job summary

MCS Group is seeking an Applications / Support Engineer in Belfast or Linlithgow, offering hybrid working and a salary of £40,000-£60,000 DOE. You will support a global customer base, becoming a technical expert on designated products and working with development, product and sales teams to resolve issues and improve the product.

You will handle customer relationships, reproduce issues, provide training and create helpful documentation while contributing to product development and sometimes

Qualifications

• Knowledge of networking fundamentals, Ethernet and packet communications.
• Strong analytical and troubleshooting skills.
• Ability to explain technical information clearly to different audiences.
• Willingness to learn new products and technologies.

Responsibilities

• Provide technical support to customers, sales teams and partners.
• Reproduce issues, investigate root causes and work with development teams to resolve faults.
• Understand customer networks and testing requirements.
• Deliver customer training, demonstrations and technical presentations.
• Create troubleshooting guides, knowledge articles and training materials.
• Feed customer requirements into product development.
• Support occasional international customer visits and industry events.

Skills

Networking basics

Analytical troubleshooting

Clear communication

Willingness to learn

Python scripting

Routing & switching

Network performance testing

Education

Technical degree or equivalent

Job description

MCS Group is seeking an Applications / Support Engineer in Belfast or Linlithgow, offering hybrid working and a salary of £40,000-£60,000 DOE. You will support a global customer base, becoming a technical expert on designated products and working with development, product and sales teams to resolve issues and improve the product.

You will handle customer relationships, reproduce issues, provide training and create helpful documentation while contributing to product development and sometimes