Hybrid IT App Support Analyst - Resolve Critical Apps

APCOA PARKING UK; Uxbridge; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working

Holiday entitlement: 25 days + 8 bankH

Company pension

Staff discount scheme

Supportive environment

Career development opportunities

Job summary

APCOA PARKING UK in Uxbridge is seeking an IT Application Support Analyst to join our IT team in a hybrid role. You’ll provide first and second line support across business-critical applications, work with colleagues and third-party suppliers, and help maintain system performance to support the business.

Ideal candidates will have experience in IT/application support, strong troubleshooting skills, knowledge of Microsoft technologies, basic SQL querying, and the ability to communicate clearly

Qualifications

• Experience providing first and second line IT or application support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business-critical applications in a structured environment.
• Knowledge of Microsoft technologies, including Windows, Office 365 and Active Directory.
• Experience working with database-driven applications, with basic SQL querying or data validation skills.
• An understanding of incident, problem and change management.
• Experience working to SLAs, KPIs and established processes.
• The ability to communicate clearly with both technical and non-technical colleagues.
• Excellent attention to detail and a proactive approach to identifying improvements.

Responsibilities

• Provide first and second line application support, ensuring issues are resolved quickly and effectively.
• Configure, maintain and support business-critical applications.
• Investigate application, system and data issues, carrying out root cause analysis where required.
• Monitor application performance and business processes, proactively identifying and addressing potential issues.
• Analyse application inputs, outputs and data flows to ensure information is accurate and business processes continue to run effectively.
• Log and manage incidents, service requests and problems through the service management system.
• Work with third-party suppliers and vendors to investigate, elevate and resolve issues.
• Support bespoke SQL-based applications, including basic query validation and data checks.
• Contribute to improvements across applications, processes and the wider IT service.

Skills

First/Second line support

Troubleshooting

Business-critical apps

Microsoft technologies

SQL basics

Incident/change management

SLA/KPI awareness

Communication

Attention to detail

Tools

Windows

Office 365

Active Directory

SQL

Service management system

Job description

APCOA PARKING UK in Uxbridge is seeking an IT Application Support Analyst to join our IT team in a hybrid role. You’ll provide first and second line support across business-critical applications, work with colleagues and third-party suppliers, and help maintain system performance to support the business.

Ideal candidates will have experience in IT/application support, strong troubleshooting skills, knowledge of Microsoft technologies, basic SQL querying, and the ability to communicate clearly