Hybrid Application Support Analyst: Change & Incident Expert

Project People; Theale; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading technology firm in the UK is seeking a Business Application Support Analyst to join its Application Support Team. The role involves managing and delivering application changes, providing incident support, and ensuring smooth transitions into operational use. Ideal candidates will have experience in supporting enterprise applications, strong incident and change management skills, and the ability to work collaboratively across teams. This position is vital for enhancing application delivery within a critical national infrastructure business.

Qualifications

• Proven experience in an IT environment supporting enterprise applications.
• Strong understanding of incident, change, and release management processes.
• Experience in coordinating changes across multiple platforms.

Responsibilities

• Manage and deliver application changes from assessment to implementation.
• Conduct impact assessments and ensure successful outcomes.
• Provide incident and operational support and ensure issues are resolved.

Skills

Supporting enterprise applications

Incident management

Change management

Stakeholder management

Communication skills

Collaboration

Tools

Power Platform

Microsoft Dynamics

SharePoint

ITSM tools

Job description

A leading technology firm in the UK is seeking a Business Application Support Analyst to join its Application Support Team. The role involves managing and delivering application changes, providing incident support, and ensuring smooth transitions into operational use. Ideal candidates will have experience in supporting enterprise applications, strong incident and change management skills, and the ability to work collaboratively across teams. This position is vital for enhancing application delivery within a critical national infrastructure business.