Hybrid Associate Application Support Analyst

System C; Queen's Island; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

System C is seeking an Associate Application Support Analyst to join our Application Support team and help customers get the very best from our software solutions across the UK.

This entry-level role is designed for those starting their technology career who enjoy problem-solving, learning, and helping others. You’ll receive structured training, mentoring, and ongoing support from a collaborative team.

Qualifications

• Curious, motivated, and eager to learn.
• Strong communication and customer service skills.
• A basic understanding of technology, software, or IT systems.
• An interest in SQL, databases, or programming.
• A proactive attitude and willingness to take ownership.
• The ability to work independently and collaboratively within a team.
• Experience with Jira, remote support tools, server environments, or application support is beneficial but not essential.

Responsibilities

• Investigate and resolve technical issues using logs, SQL, and diagnostic tools.
• Work closely with Product, Development, and third-party partners.
• Replicate issues to identify software defects and support long-term fixes.
• Communicate clearly and professionally with customers throughout the support process.
• Take ownership of assigned customer accounts and ensure incidents are resolved within agreed service levels.
• Support both hosted and on-premise customer environments.

Skills

Strong communication

Customer service

SQL

Databases

Programming interest

Proactive attitude

Independence & teamwork

Tools

Jira

Remote support tools

Server environments

Application support

Job description

System C is seeking an Associate Application Support Analyst to join our Application Support team and help customers get the very best from our software solutions across the UK.

This entry-level role is designed for those starting their technology career who enjoy problem-solving, learning, and helping others. You’ll receive structured training, mentoring, and ongoing support from a collaborative team.