1st Line Application Support Analyst - Growth Path

TieTalent; Saltaire; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Full training and ongoing professional development

Clear career progression opportunities

Regular staff social events

Job summary

A leading technology company in England is seeking an Application Support Analyst - 1st Line Support to join their team. This role requires you to resolve incidents and queries from clients while ensuring high-quality support. Ideal candidates will possess an understanding of IT support concepts and excellent communication skills. The position offers training and progression opportunities within the company.

Qualifications

• Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course.
• Excellent written and verbal communication skills.
• Strong customer service mindset and the ability to explain technical concepts clearly.

Responsibilities

• Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat.
• Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses.
• Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes.
• Log, track, and follow up on incidents through to completion.
• Collaborate with the Account Management Team and other departments to improve processes and client communication.
• Test software prior to end-user deployment.
• Create and maintain knowledge base and training materials.

Job description

A leading technology company in England is seeking an Application Support Analyst - 1st Line Support to join their team. This role requires you to resolve incidents and queries from clients while ensuring high-quality support. Ideal candidates will possess an understanding of IT support concepts and excellent communication skills. The position offers training and progression opportunities within the company.