Application Support Analyst (Hybrid) - 2nd/3rd Line, SQL & Jira

System C; Liverpool; Hybrid; GBP 28,000 - 45,000; Full time

Job summary

System C is seeking an Application Support Analyst in the UK to support local authorities using Liquidlogic solutions. This role emphasizes technical problem solving and direct customer engagement.

You will provide 2nd/3rd line support, investigate incidents raised via Jira, and use SQL Server, logs, and diagnostic tools to identify root causes and resolve issues. The role is hybrid, based in Liverpool, with access to remote work and ongoing customer service responsibilities.

Qualifications

• Experience providing 2nd and 3rd line application support.
• Ability to investigate, analyse and resolve incidents raised through Jira.
• Experience using SQL Server, application logs and diagnostic tools to identify root causes.

Responsibilities

• Provide 2nd and 3rd line application support for customers.
• Investigate, analyse and resolve incidents raised through Jira.
• Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.
• Troubleshoot data, configuration and application-related problems.
• Replicate issues in test environments and collaborate with Development teams to resolve defects.
• Work with Product, Development and Problem Management teams and third-party suppliers.
• Build strong customer relationships through regular communication and proactive support.
• Take ownership of allocated customer accounts and ensure incidents are resolved within SLAs.
• Support both hosted and on-premise customer environments.

Skills

2nd/3rd line support

Jira

SQL Server

Diagnostics

Tools

SQL Server

Jira

Application logs

Diagnostic tools

Job description

System C is seeking an Application Support Analyst in the UK to support local authorities using Liquidlogic solutions. This role emphasizes technical problem solving and direct customer engagement.

You will provide 2nd/3rd line support, investigate incidents raised via Jira, and use SQL Server, logs, and diagnostic tools to identify root causes and resolve issues. The role is hybrid, based in Liverpool, with access to remote work and ongoing customer service responsibilities.