Hybrid Learning & Development Specialist

Clarks; West of England; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Flexible/hybrid working options

Career development and progression

Supportive and collaborative culture

Comprehensive benefits package

Job summary

Clarks is seeking a Learning & Development Specialist to design, facilitate and continuously enhance engaging learning solutions across our Retail, Corporate and Distribution Centre teams, partnering with the Global Head of Learning & Development.

You will deliver global learning initiatives, create resources, manage the LMS, and travel across locations to support learning programs, driving engagement and capability.

Qualifications

• Experience designing and delivering learning programmes.
• Strong facilitation, communication and stakeholder management skills.
• Experience creating learning resources, including digital content.
• Proficient in Microsoft Office, particularly PowerPoint.
• Experience with learning authoring tools (e.g. Articulate 360).
• Strong problem-solving, project management and organisational skills.
• Proactive, accountable and results-driven.
• Understanding of retail selling and customer experience.
• Experience supporting learners.
• Willingness to travel across locations.

Responsibilities

• Design, develop and facilitate engaging learning programmes across face-to-face, virtual and blended learning environments for our Retail, Corporate and Distribution Centre teams.
• Design, develop and facilitate engaging retail learning programmes that enhance product knowledge, customer experience, commercial awareness and selling capability, supporting our teams to deliver exceptional customer service and business performance.
• Partner with stakeholders and Subject Matter Experts (SMEs) to identify learning needs and translate these into practical, engaging learning solutions that support business priorities, both virtually and classroom.
• Create high-quality learning resources, including facilitator guides, presentations, digital learning content, learner workbooks, job aids and other supporting materials.
• Support the ongoing management and continuous improvement of the Learning Management System (LMS), including course administration, learner communications, reporting, curriculum management and the development of digital learning pathways.
• Take a proactive approach to identifying learning opportunities, recommending new initiatives and continuously enhancing the employee learning experience.
• Coordinate learning activities, programmes and learning calendars, ensuring learning initiatives are planned, communicated and delivered effectively.
• Build strong relationships with internal stakeholders, external partners and the wider Learning & Development team to ensure learning solutions meet organisational needs.
• Keep up to date with learning trends, facilitation techniques and digital learning best practice, bringing fresh ideas and innovative approaches to support the ongoing development of learning across the business.

Skills

Facilitation

Stakeholder management

Learning design

Digital content creation

Project management

Organisational skills

Travel readiness

Tools

Articulate 360

PowerPoint

Microsoft Office

Job description

Clarks is seeking a Learning & Development Specialist to design, facilitate and continuously enhance engaging learning solutions across our Retail, Corporate and Distribution Centre teams, partnering with the Global Head of Learning & Development.

You will deliver global learning initiatives, create resources, manage the LMS, and travel across locations to support learning programs, driving engagement and capability.