Learning & Development Specialist

Clarksoutlet; England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible/hybrid working

Career development

Collaborative culture

Job summary

Clarks is seeking a Learning & Development Specialist to design, facilitate and continuously enhance engaging learning solutions across the organisation. You will work with the Global Head of Learning & Development and partners across Retail, Corporate and Distribution Centre teams to deliver impactful learning experiences that build capability and drive engagement.

Responsibilities include designing learning programmes for face-to-face, virtual and blended environments, creating resources, and

Qualifications

• Experience designing and delivering learning programmes.
• Strong facilitation, communication and stakeholder management skills.
• Proficient in Microsoft Office, particularly PowerPoint.
• Experience with learning authoring tools (e.g. Articulate 360).
• Strong problem-solving, project management and organisational skills.
• Proactive, accountable and results-driven.
• Understanding of retail selling and customer experience.
• Experience supporting learners.
• Willingness to travel across locations.

Responsibilities

• Design, develop and facilitate engaging learning programmes across face-to-face, virtual and blended environments for Retail, Corporate and Distribution Centre teams.
• Design, develop and facilitate engaging retail learning programmes enhancing product knowledge, customer experience, and selling capability.
• Partner with stakeholders and SMEs to identify learning needs and translate into practical solutions, virtually and classroom.
• Create high-quality learning resources: facilitator guides, presentations, digital content, learner workbooks and job aids.
• Support ongoing LMS management, administration, communications, reporting and digital learning pathways.
• Identify learning opportunities and propose new initiatives to enhance employee learning experience.
• Coordinate learning activities, programmes and calendars to ensure effective delivery.
• Build relationships with internal/external stakeholders to meet organisational needs.
• Keep up to date with learning trends and digital learning best practices.

Skills

Facilitation

Learning design

Stakeholder management

PowerPoint

Articulate 360

LMS

Project management

Organisational skills

Communication

Willingness to travel

Tools

Articulate 360

PowerPoint

Job description

Learning & Development Specialist - Clarks

About the Role:

The Learning & Development Specialist will play a key role in designing, facilitating and continuously enhancing engaging learning solutions across the organisation. Working closely with the Global Head of Learning & Development and partnering with stakeholders across our Retail, Corporate and Distribution Centre teams, this role will bring learning initiatives to life through engaging facilitation, innovative learning design and digital learning solutions.

We're looking for a proactive, self-motivated individual who enjoys identifying opportunities, generating new ideas and taking ownership of learning initiatives from concept through to delivery. Supporting the delivery of our global learning strategy, the successful candidate will create impactful learning experiences that build capability, drives commerciality, engagement and enhance employee experience across the business.

What you'll be doing:

• Design, develop and facilitate engaging learning programmes across face-to-face, virtual and blended learning environments for our Retail, Corporate and Distribution Centre teams.
• Design, develop and facilitate engaging retail learning programmes that enhance product knowledge, customer experience, commercial awareness and selling capability, supporting our teams to deliver exceptional customer service and business performance.
• Partner with stakeholders and Subject Matter Experts (SMEs) to identify learning needs and translate these into practical, engaging learning solutions that support business priorities, both virtually and classroom.
• Create high-quality learning resources, including facilitator guides, presentations, digital learning content, learner workbooks, job aids and other supporting materials.
• Support the ongoing management and continuous improvement of the Learning Management System (LMS), including course administration, learner communications, reporting, curriculum management and the development of digital learning pathways.
• Take a proactive approach to identifying learning opportunities, recommending new initiatives and continuously enhancing the employee learning experience.
• Coordinate learning activities, programmes and learning calendars, ensuring learning initiatives are planned, communicated and delivered effectively.
• Build strong relationships with internal stakeholders, external partners and the wider Learning & Development team to ensure learning solutions meet organisational needs.
• Keep up to date with learning trends, facilitation techniques and digital learning best practice, bringing fresh ideas and innovative approaches to support the ongoing development of learning across the business.

What you'll bring:

• Experience designing and delivering learning programmes.
• Strong facilitation, communication and stakeholder management skills.
• Proficient in Microsoft Office, particularly PowerPoint.
• Experience with learning authoring tools (e.g. Articulate 360).
• Strong problem-solving, project management and organisational skills.
• Proactive, accountable and results-driven.
• Understanding of retail selling and customer experience.
• Experience supporting learners.
• Willingness to travel across locations.

Nice to have but not essential:

• Experience in a retail or multi-site environment.
• Familiarity with Dayforce and LMS platforms.
• Knowledge of eLearning standards (e.g. SCORM).
• Exposure to global learning initiatives.

What We Offer

• Flexible/hybrid working options
• Career development and progression opportunities
• Supportive and collaborative culture

At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time, it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive, more than 22,000 pairs of shoes have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognisable signature that makes it unmistakably Clarks.

Disclaimer

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.