Hybrid Junior Customer Operations Specialist

Lendable; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Company equity

Private medical and dental insurance

Performance bonus up to £4,000

Reward Gateway discounts

Summer events

Job summary

Lendable in the UK is hiring for an entry-level role in our UK Customer Operations team. You will train to become a frontline agent, supporting personal loans, credit cards and car finance. You will own inquiries from first contact to final resolution and help enhance our AI-driven customer journeys.

You will be based in our Chatham office three days a week and two weekends a month, with a day in lieu when needed, balancing in-office and remote work to deliver excellent customer outcomes.

Qualifications

• Clear, empathetic communication, both spoken and written; explain complex topics in plain English.
• Ability to learn quickly, pick up new products and procedures, and act on coaching.
• Good organisation: manage several tasks and follow a structured process.
• Sound judgement and willingness to speak up when outcomes aren’t optimal for the customer.
• Comfort with digital tools and AI-driven platforms.
• Availability to work from our Chatham office three days a week and two weekends a month (where you will work from home).

Responsibilities

• Resolving general customer service and financial support queries across loans, cards, or car finance via multiple channels.
• Owning each enquiry from first contact to resolution or escalating as needed.
• Supporting customers in financial difficulty with empathetic, compliant service and appropriate options.
• Maintaining conversations with rapport to ensure positive outcomes and audit-ready documentation.
• Meeting targets for customer satisfaction, quality and compliance by following procedures and logging interactions.
• Using AI and digital tools to resolve queries faster and more accurately.
• Providing feedback on blockers and process gaps to improve knowledge bases and AI systems.
• Staying up-to-date with product, system and process changes and sharing learnings with colleagues.

Skills

Clear communication

Fast learner

Organisational skills

Good judgement

AI/digital tools

Chatham office availability

Job description

Lendable in the UK is hiring for an entry-level role in our UK Customer Operations team. You will train to become a frontline agent, supporting personal loans, credit cards and car finance. You will own inquiries from first contact to final resolution and help enhance our AI-driven customer journeys.

You will be based in our Chatham office three days a week and two weekends a month, with a day in lieu when needed, balancing in-office and remote work to deliver excellent customer outcomes.