Hybrid IT Training Officer

Birmingham City University; Birmingham; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Birmingham City University is seeking an IT Training Officer to join the IT Training Team, delivering high-quality training across key student systems including SITS, Timetabling, Placements and Apprenticeships. You will design engaging training using eLearning, virtual classrooms and simulations and help implement new systems.

The role requires a bachelor degree or equivalent, experience in learning content creation, and proficiency in Adobe CC and MS Office. Hybrid working is available.

Qualifications

• Educated to bachelor degree level or equivalent, or holds a relevant professional qualification.
• Experience of creating and delivering effective learning and development content.
• Experience of developing eLearning or digital learning resources.
• Proficiency in Adobe Creative Cloud and Microsoft Office applications.
• Good communication skills, with the ability to enthuse, persuade and influence a range of audiences.
• Knowledge of tools, techniques and support services used within a training environment.

Responsibilities

• Train staff and students in University systems, IT knowledge, techniques and skills using appropriate methods and resources aligned to the IT Training Strategy.
• Contribute to the development of training plans and resources to support the successful implementation of new and enhanced University systems.
• Design, create, review and maintain engaging online, digital and supporting training materials and documentation.
• Carry out training needs analysis and use feedback and evaluation to improve training content and delivery.
• Contribute to IT projects through the development and delivery of effective training plans and support the maintenance of staff training records.
• Provide detailed instruction and respond to staff and student queries through the IT Service Desk, while adhering to ITIL best practice across incident, problem and change management.

Skills

Communication skills

Training delivery

eLearning development

Adobe Creative Cloud

Microsoft Office

Public speaking

Time management

Education

Bachelor degree or equivalent

Tools

Adobe Creative Cloud

Microsoft Office

Job description

Birmingham City University is seeking an IT Training Officer to join the IT Training Team, delivering high-quality training across key student systems including SITS, Timetabling, Placements and Apprenticeships. You will design engaging training using eLearning, virtual classrooms and simulations and help implement new systems.

The role requires a bachelor degree or equivalent, experience in learning content creation, and proficiency in Adobe CC and MS Office. Hybrid working is available.