Hybrid IT Support Engineer — Education Tech

University of the Built Environment; Reading; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension and life assurance

Wellbeing programme

Sustainable travel

Job summary

The University of the Built Environment seeks an IT Support Engineer to provide technical support to staff and students across the campus. You will manage incidents, handle end-user computing, device management, and identity/access issues, aiming to resolve queries quickly and deliver a high-quality customer experience.

The role combines office-based work in Reading with remote home-working, requires adherence to SLAs and strong collaboration with colleagues to maintain efficient IT services for

Qualifications

• GCSE Maths and English at grade C or 4+ (E, A).
• Further IT/Technology qualifications (D, A).
• ITIL Foundation (D, A).
• Experience in a similar/technical role (E, A, I).
• Experience with Active Directory (E, A, I).
• Experience in education sector or higher education (D, A, I).
• Familiar with learning space technologies (D, A, I).

Responsibilities

• Manage incoming incidents and service requests within the service desk system.
• Provide technical support for end-user computing, device management, M365 troubleshooting, networking basics, AV/teaching room support, and identity/access issues.
• Respond to requests within the defined SLA.
• Keep customers updated throughout ticket lifecycle.
• Set up new starters, changes or leavers in IT systems.
• Escalate/triage incidents to appropriate teams.
• Collaborate with the team and other departments.
• Create/update records for efficiency.
• Build/rebuild laptops and maintain IT Asset Registry.

Skills

End-user Support

Active Directory

Networking basics

Office 365 Admin Centres

Hardware setup

Communication skills

Time management

Cyber Security basics

Education

GCSE Maths and English (C/4+)

IT/Technology qualifications

ITIL Foundation

Tools

Intune Endpoint Management

Autopilot

SCCM

JAMF

Job description

The University of the Built Environment seeks an IT Support Engineer to provide technical support to staff and students across the campus. You will manage incidents, handle end-user computing, device management, and identity/access issues, aiming to resolve queries quickly and deliver a high-quality customer experience.

The role combines office-based work in Reading with remote home-working, requires adherence to SLAs and strong collaboration with colleagues to maintain efficient IT services for