Hybrid Programme Administrator – Student Services

Birmingham City University; Birmingham; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Work-life balance

Career development

Reward and wellbeing

Inclusive culture

Job summary

Birmingham City University is seeking Programme Administrators to join the Student and Programme Administration Team. You will support the administration of academic programmes in line with university regulations and service standards, ensuring high-quality student services across the School.

The role requires experience in busy administration, attention to detail and excellent communication, with hybrid working and generous leave as part of the package.

Qualifications

• Experience in a busy administrative role.
• Experience in higher/further education.
• Experience using digital systems to manage data and records.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide comprehensive administrative support across the academic lifecycle in line with regulations, policies and service standards.
• Maintain accurate student and programme records using university systems, ensuring compliance with institutional requirements.
• Respond professionally to enquiries from students, academic staff and colleagues.
• Prepare and process assessment data, including marks entry, exam board preparation, and communication of results.
• Support programme changes, withdrawals, interruptions, and transfers.
• Provide administrative support for programme-related meetings, including minute-taking and documentation.
• Contribute to standardised processes across programmes for consistency and efficiency.
• Collaborate with other administrators to share knowledge and best practices.
• Assist with collecting and processing student engagement and attendance data.
• Support events such as enrolment, graduation and open days.

Skills

Interpersonal skills

Attention to detail

Teamwork

Customer service

Workload management

Enquiries handling

Data management

Tools

Student records systems

Job description

Birmingham City University is seeking Programme Administrators to join the Student and Programme Administration Team. You will support the administration of academic programmes in line with university regulations and service standards, ensuring high-quality student services across the School.

The role requires experience in busy administration, attention to detail and excellent communication, with hybrid working and generous leave as part of the package.