Hybrid IT Support Technician | Windows & Security Champion

Cappfinity; Birmingham; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Cappfinity is seeking a proactive IT Support professional to join the team as the first point of contact for IT incidents and service requests. The role is hybrid, requiring office presence at least twice weekly and occasional travel to other locations.

You will support Windows environments, Office 365, and core security controls while contributing to audits and compliance activities. You will work under the IT Team Leader, handling end-user devices, access management, and IT projects, with a

Qualifications

• 2+ years in supporting Windows environments.
• Willingness to learn and stay updated with tech.
• Proactive, positive approach to work.
• Attention to detail and accountability.
• Interest in Cyber Security standards.

Responsibilities

• Log, manage and respond to IT incidents and service requests.
• Provide first and second-line support to end users on-site and remotely.
• Assist with IT projects, system upgrades and maintenance.
• Deploy and configure laptops, mobile devices and other endpoints.
• Troubleshoot hardware, software and basic network issues.
• Maintain inventory of IT equipment.
• Support user accounts, permissions and access across core systems.
• Align IT processes with policies and information security standards.
• Support IT compliance activities and audits, including ISO 27001.
• Assist Compliance team with documentation and evidence for audits.

Skills

Windows

Customer focus

Troubleshooting

Communication

Cyber security

PowerShell

Office 365

Entra ID

Teams

SharePoint/OneDrive

MDM (Intune)

Tools

Windows 10/11

Office 365

Entra ID

Teams

Exchange Admin

SharePoint/OneDrive Admin

Intune

Job description

Cappfinity is seeking a proactive IT Support professional to join the team as the first point of contact for IT incidents and service requests. The role is hybrid, requiring office presence at least twice weekly and occasional travel to other locations.

You will support Windows environments, Office 365, and core security controls while contributing to audits and compliance activities. You will work under the IT Team Leader, handling end-user devices, access management, and IT projects, with a