Hybrid IT Support Specialist — Impact & Growth in Birmingham

nineDots.io; Birmingham; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

A leading global insurer in Birmingham is seeking a Technical Support Specialist to provide crucial support within their IT & Operations team. You will manage support tickets, onboard new users, and resolve technical issues. The ideal candidate has experience in technical support and is proactive in improving processes. This full-time role offers a hybrid work model, where you'll work 2-3 days a week in the office.

Qualifications

• Previous experience in a technical support or IT helpdesk role.
• Familiarity with ticket management systems.
• Excellent communication skills and a customer-first mindset.

Responsibilities

• Act as the first line of support for all technical queries.
• Onboard new users to internal systems.
• Troubleshoot and resolve user issues efficiently.

Skills

Technical support

Customer service

Problem-solving

Documentation maintenance

Tools

Wrike

Confluence

JIRA

Job description

A leading global insurer in Birmingham is seeking a Technical Support Specialist to provide crucial support within their IT & Operations team. You will manage support tickets, onboard new users, and resolve technical issues. The ideal candidate has experience in technical support and is proactive in improving processes. This full-time role offers a hybrid work model, where you'll work 2-3 days a week in the office.