Senior IT Support Specialist — Hybrid, Birthday Leave

Robert Bird Group; Greater London; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Birthday leave

Corporate health insurance rates

Paid parental leave

Recognition awards

Active social club

Job summary

SI Group in the UK is seeking a Senior Technology Support Specialist to provide onsite and remote IT support across Manchester, Birmingham, Glasgow and Edinburgh. You will resolve hardware, software and network issues, support meeting-room technology and help keep endpoint devices and IT assets secure, current and reliable.

The role requires 4–5 years' IT support in a large corporate environment, with strong Windows, Microsoft 365 and Teams skills, plus experience managing tickets, assets,

Qualifications

• A degree in Information Technology or Computer Science with 4–5 years’ experience, or a related diploma with 7–8 years’ experience.
• Experience providing IT support in a large corporate environment, supporting around 200 users.
• Strong knowledge of Windows, Microsoft 365, Teams, endpoint support, network troubleshooting and remote support tools.
• Experience managing tickets, IT assets, vendors and small technology projects.
• A customer-focused approach with strong communication, stakeholder management and problem-solving skills.
• The ability to take ownership, manage priorities and mentor colleagues.
• Desirable certifications: Modern Desktop Administration, Microsoft 365 Fundamentals or ITIL Foundation.

Responsibilities

• Provide Level 1 and Level 2 support for incidents and service requests within agreed service levels.
• Configure equipment and software, diagnose faults and keep users informed through to resolution.
• Support video-conferencing, meeting-room technology and office IT setups or relocations.
• Prepare equipment and access for new starters, deliver IT inductions and recover devices during offboarding.
• Maintain accurate tickets, asset records, procedures and training materials.
• Manage endpoint procurement, storage, refresh activity, secure data erasure and disposal.
• Coordinate vendors and monitor service and SLA performance.
• Lead local desktop projects, mentor colleagues and improve support processes.

Skills

Windows OS

Microsoft 365

Teams

Endpoint support

Network troubleshooting

IT support

Vendor coordination

Mentoring colleagues

Stakeholder management

Problem-solving

Education

BSc Information Technology / Computer Science

IT Diploma

Tools

ITSM tools

Job description

SI Group in the UK is seeking a Senior Technology Support Specialist to provide onsite and remote IT support across Manchester, Birmingham, Glasgow and Edinburgh. You will resolve hardware, software and network issues, support meeting-room technology and help keep endpoint devices and IT assets secure, current and reliable.

The role requires 4–5 years' IT support in a large corporate environment, with strong Windows, Microsoft 365 and Teams skills, plus experience managing tickets, assets,