IT Support Intern: Hands-On Tech & Security

Brilliancesoft Limited; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

An innovative IT services company is seeking an enthusiastic IT Support Intern based in Birmingham. You will assist the technical team in delivering IT services while gaining hands-on experience in troubleshooting, system management, and end-user support. Key responsibilities include supporting the installation and maintenance of systems, troubleshooting technical issues, and documenting incidents. This is a great opportunity to collaborate with experienced IT staff while learning best practices in cybersecurity and support processes.

Qualifications

• Enthusiastic and eager to learn in a fast-paced IT environment.
• Basic understanding of hardware and software troubleshooting.
• Ability to document incidents and create knowledge base entries.

Responsibilities

• Assist the IT team with technical troubleshooting and issue resolution.
• Support installation and maintenance of hardware and software.
• Help monitor system performance and network connectivity.

Skills

Technical troubleshooting

System management

User support

Tools

Microsoft 365

Azure

Job description

An innovative IT services company is seeking an enthusiastic IT Support Intern based in Birmingham. You will assist the technical team in delivering IT services while gaining hands-on experience in troubleshooting, system management, and end-user support. Key responsibilities include supporting the installation and maintenance of systems, troubleshooting technical issues, and documenting incidents. This is a great opportunity to collaborate with experienced IT staff while learning best practices in cybersecurity and support processes.