Hybrid IT Support Engineer — Growth in IT & Security

RHL; Dumbarton; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Garelochhead IT Support Engineer role in the Oil Fuel Depot requires a hybrid pattern: on-site Mon-Thu with Fri WFH, supporting up to 300 colleagues across the UK. You will handle tickets, manage infrastructure, and assist with IT projects while ensuring security controls and documented procedures are up to date.

Experience in 1-2 years in IT, Windows OS, Microsoft 365, Active Directory, networking, PC build/troubleshooting, and strong documentation skills are essential.

Qualifications

• A relevant IT qualification or equivalent practical experience
• Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line)
• Solid basics in: Windows OS and Microsoft 365 applications, Active Directory fundamentals, Networking concepts (DNS, DHCP, IP addressing), PC/laptop build, configuration and troubleshooting
• Comfortable writing straightforward documentation and keeping records up to date
• Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy
• Able to work confidently with third-party suppliers under guidance
• Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required

Responsibilities

• Acting as a key point of contact for IT issues, resolving tickets and escalating when required
• Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers
• Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership
• Working within formal change control for any amendments to systems, services or configurations
• Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders
• Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records
• Maintaining secure backup practices and producing clear implementation / recovery documentation
• Keeping documentation current and ensuring all work is properly recorded in relevant systems
• Supporting IT projects and, where needed, coordinating smaller pieces of project delivery
• Spotting compatibility or deployment risks early and helping prevent disruption
• Assisting with diagnostics and recovery procedures to restore systems or services when required

Job description

Garelochhead IT Support Engineer role in the Oil Fuel Depot requires a hybrid pattern: on-site Mon-Thu with Fri WFH, supporting up to 300 colleagues across the UK. You will handle tickets, manage infrastructure, and assist with IT projects while ensuring security controls and documented procedures are up to date.

Experience in 1-2 years in IT, Windows OS, Microsoft 365, Active Directory, networking, PC build/troubleshooting, and strong documentation skills are essential.