IT Support Engineer

RHL; Dumbarton; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Garelochhead IT Support Engineer role in the Oil Fuel Depot requires a hybrid pattern: on-site Mon-Thu with Fri WFH, supporting up to 300 colleagues across the UK. You will handle tickets, manage infrastructure, and assist with IT projects while ensuring security controls and documented procedures are up to date.

Experience in 1-2 years in IT, Windows OS, Microsoft 365, Active Directory, networking, PC build/troubleshooting, and strong documentation skills are essential.

Qualifications

• A relevant IT qualification or equivalent practical experience
• Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line)
• Solid basics in: Windows OS and Microsoft 365 applications, Active Directory fundamentals, Networking concepts (DNS, DHCP, IP addressing), PC/laptop build, configuration and troubleshooting
• Comfortable writing straightforward documentation and keeping records up to date
• Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy
• Able to work confidently with third-party suppliers under guidance
• Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required

Responsibilities

• Acting as a key point of contact for IT issues, resolving tickets and escalating when required
• Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers
• Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership
• Working within formal change control for any amendments to systems, services or configurations
• Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders
• Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records
• Maintaining secure backup practices and producing clear implementation / recovery documentation
• Keeping documentation current and ensuring all work is properly recorded in relevant systems
• Supporting IT projects and, where needed, coordinating smaller pieces of project delivery
• Spotting compatibility or deployment risks early and helping prevent disruption
• Assisting with diagnostics and recovery procedures to restore systems or services when required

Job description

IT Support Engineer - Garelochhead (Hybrid)

Salary: 30,000 + 15% Pension + 30 days leave (+public holidays)

Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute
Working pattern: Mon-Thu on site, Fri WFH
Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer
Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required
Commute: You should live within roughly 45-60 minutes of Garelochhead

The role
Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture.

This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key.

What you'll be responsible for

• Acting as a key point of contact for IT issues, resolving tickets and escalating when required.

• Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers.

• Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership.

• Working within formal change control for any amendments to systems, services or configurations.

• Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders.

• Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records.

• Maintaining secure backup practices and producing clear implementation / recovery documentation.

• Keeping documentation current and ensuring all work is properly recorded in relevant systems.

• Supporting IT projects and, where needed, coordinating smaller pieces of project delivery.

• Spotting compatibility or deployment risks early and helping prevent disruption.

• Assisting with diagnostics and recovery procedures to restore systems or services when required.

Experienced required

• A relevant IT qualification or equivalent practical experience.

• Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line).

• Solid basics in:

  • Windows OS and Microsoft 365 applications

  • Active Directory fundamentals (password resets, user creation, group membership)

  • Networking concepts (DNS, DHCP, IP addressing)

  • PC/laptop build, configuration and troubleshooting

• Comfortable writing straightforward documentation and keeping records up to date.

• Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy.

• Able to work confidently with third-party suppliers under guidance.

• Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required.