Hybrid IT Support Engineer for Academic & Research IT

University of Oxford; Oxford; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

38 days annual leave (pro rata for PT)

Hybrid working

Excellent contributory pension scheme

Childcare services

Family leave schemes

Cycle and electric car loan schemes

Employee Assistance Programme

Membership to social and sports clubs

Discounted bus travel

Coffee mornings and social events

Job summary

Oxford Population Health (Nuffield Department of Population Health, University of Oxford) seeks an experienced IT Support Engineer for our IT team at Old Road Campus, Headington, Oxford. The role supports Windows and Linux infrastructure for 750 staff and students to ensure teaching and research run smoothly.

You will resolve incidents, manage requests via our helpdesk, and collaborate with colleagues across the department.

Qualifications

• Experience in first-line PC support within a customer-focused IT environment.
• Ability to install, troubleshoot and repair hardware and software.
• Strong analytical and problem-solving skills.
• Broad understanding of IT systems and willingness to learn new tech.
• Experience with asset management including stock control.
• Excellent written and verbal communication skills.
• organised and detail-oriented with ability to manage deadlines.

Responsibilities

• Provide expert technical support and guidance to academics, students, staff and visitors.
• Manage incidents and service requests through the helpdesk system.
• Offer assistance via email, telephone and in person.

Skills

First-line PC support

Hardware troubleshooting

Analytical problem solving

IT systems knowledge

Learn new technologies

Asset management

Small IT projects

Written and verbal communication

Organised and detail oriented

Workload management

Team collaboration

ITIL familiarity

Mac support experience

Education

BTEC National Diploma or equivalent

Tools

Helpdesk system

Asset management system

Windows/Linux server familiarity

Mac hardware support

Job description

Oxford Population Health (Nuffield Department of Population Health, University of Oxford) seeks an experienced IT Support Engineer for our IT team at Old Road Campus, Headington, Oxford. The role supports Windows and Linux infrastructure for 750 staff and students to ensure teaching and research run smoothly.

You will resolve incidents, manage requests via our helpdesk, and collaborate with colleagues across the department.