Oxford On‑Site IT & Cloud Support Engineer (Healthcare)

3verest; Greater London; On-site; GBP 33,000 - 43,000; Full time

Benefits offered by this job

Pension contributions

Learning budget

Certification sponsorship

Job summary

3verest runs sovereign cloud infrastructure for healthcare and is hiring a Cloud & Systems Support Engineer for a full-time, on-site position in Oxford. You will be the named engineer, handling day-to-day IT support, identity management, and infrastructure tasks across Windows, Linux, and cloud environments.

The role emphasizes reliability, discretion, and direct client engagement, with growth through hands-on experience and a strong compliance posture.

Qualifications

• Hands-on IT support experience in a mixed Windows and Linux environment.
• Solid Microsoft 365 and Windows Server administration — accounts, licensing, group policy, patching.
• Working knowledge of networking fundamentals — DNS, TCP/IP, VPN, firewalls, Wi‑Fi.
• Experience with identity and MFA tooling (Duo, Entra ID or similar).
• Exposure to Linux, and a real appetite to go deeper into cloud and infrastructure.
• Excellent communication and patience — you can help a frustrated clinician and a demanding CTO in the same afternoon, and both feel looked after.
• A calm, methodical approach to incidents, and genuine care for the people on the other side of the system.

Responsibilities

• Act as a named first- and second-line engineer for the customer teams you support.
• Provide day-to-day IT support to staff on site: laptops, accounts, access, printers, telephony, the lot.
• Administer Microsoft 365 and Entra ID — user accounts, licensing, Exchange, SharePoint and Teams.
• Administer Windows Server and Windows desktop estates — builds, patching, group policy, endpoint management.
• Manage identity and access, including Duo MFA, and run the joiner/mover/leaver process cleanly.
• Administer 3CX telephony.
• Support the Linux systems and cloud infrastructure underpinning customer environments.
• Patch, harden, backup and recover; triage incidents within SLAs.
• Participate in a follow-the-sun on-call rotation for critical workloads.
• Write and improve runbooks, knowledge-base articles and automation.
• Uphold our compliance posture (ISO 27001, SOC 2, NHS DSPT, GDPR, HSCN).

Skills

IT support

Microsoft 365 administration

Windows Server administration

Networking fundamentals

Identity MFA tooling

Linux exposure

Communication skills

Incident management

Tools

Microsoft 365

Entra ID

Windows Server

3CX

VPN

PowerShell

Bash

Python

AWS

Azure

VMware

OpenStack

Job description

3verest runs sovereign cloud infrastructure for healthcare and is hiring a Cloud & Systems Support Engineer for a full-time, on-site position in Oxford. You will be the named engineer, handling day-to-day IT support, identity management, and infrastructure tasks across Windows, Linux, and cloud environments.

The role emphasizes reliability, discretion, and direct client engagement, with growth through hands-on experience and a strong compliance posture.