Hybrid IT Support Engineer – Diverse Client Environments

Pioneering People; Aldershot, Farnborough; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

28 days leave

Hybrid work

Career development

Home/client-site mix

Job summary

Pioneering People is seeking an IT Support Engineer to join our MSP team serving Aldershot, Farnborough and surrounding areas in Hampshire. You will support a diverse client base, troubleshoot and improve IT infrastructures, and work on projects across multiple environments.

The role requires a calm problem solver with strong communication and organisational skills, capable of prioritising tasks and delivering high-quality IT support with a mix of office, home and client-site work.

Qualifications

• 3+ years’ experience in IT infrastructure support.
• Experience supporting 25–500 users preferred.
• Experience with Microsoft 365 and modern workplace technologies.

Responsibilities

• Support and manage Windows-based IT infrastructures.
• Provide technical support across PCs, networks, switches and servers.
• Assist with Microsoft 365 and modern workplace services.
• Troubleshoot issues and implement effective solutions.
• Deliver infrastructure changes and projects.
• Manage projects, risks and stakeholder expectations.
• Build trusted relationships with clients and work independently.

Skills

Good communication

Problem solving

Organisational skills

Initiative

Stakeholder communication

Education

IT certifications (CompTIA/Microsoft)

Tools

Microsoft 365

Windows Server/Workstations

LAN/WAN networking

Backup platforms

Job description

Pioneering People is seeking an IT Support Engineer to join our MSP team serving Aldershot, Farnborough and surrounding areas in Hampshire. You will support a diverse client base, troubleshoot and improve IT infrastructures, and work on projects across multiple environments.

The role requires a calm problem solver with strong communication and organisational skills, capable of prioritising tasks and delivering high-quality IT support with a mix of office, home and client-site work.