Infrastructure Support Engineer

Xact Placements Limited; Gloucester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary + performance bonus

Hybrid working with home office budget

22 days holiday

Electric vehicle salary sacrifice scheme

Company perks & wellbeing benefits

Job summary

A managed service provider in the UK is seeking an Infrastructure Support Engineer to provide expert 2nd/3rd line support. This role offers a hybrid working environment and a competitive salary with bonus. The ideal candidate will have strong IT infrastructure skills, familiarity with Microsoft 365, and experience in MSP environments. Join a company that invests in its people and offers opportunities for growth.

Qualifications

• Genuine passion for IT infrastructure and customer service.
• Hands-on experience with Intune and Entra ID.
• Experience in MSP or education environments is desirable.

Responsibilities

• Lead on Helpdesk provision and act as a key escalation point.
• Troubleshoot and configure networks and firewalls.
• Deliver remote and onsite project engineering for clients.
• Conduct technical assessments and produce high-quality reports.
• Build lasting relationships with clients.

Skills

Strong 2nd/3rd line skills across networking

Hands-on experience with Microsoft 365

Solid understanding of DNS, DHCP

Knowledge of web filtering technologies

Experience in MSP environments

Microsoft 365

Intune

Entra ID

DNS

DHCP

IP subnetting

Routing

Web filtering

Email protection

MSP experience

Backup technologies

VMware

Hyper-V

XDR/EDR

Tools

Fortinet Firewalls

Acronis

Veeam

VMware

Hyper-V

Job description

Infrastructure Support Engineer – Managed Service Provider
Location: Hybrid (Home-based + weekly visits to Gloucestershire office)
Salary: Competitive + Bonus + Benefits

We’re working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that’s redefining what “great support” looks like – combining technical excellence with a consultative, customer-first approach.

The Opportunity

You’ll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you’ll be working across a broad tech stack that will keep your skills sharp and your career progressing.

Day-to-day, you’ll:

• Lead on Helpdesk provision and act as a key escalation point.

• Troubleshoot and configure networks, firewalls, and Windows Server environments.

• Deliver remote and onsite project engineering for clients.

• Conduct technical assessments and produce high-quality reports.

• Build lasting relationships with clients, becoming a trusted technical partner.

What We’re Looking For

We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring:

• Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server.

• Hands-on experience with Microsoft 365, Intune, and Entra ID.

• Solid understanding of DNS, DHCP, IP subnetting, and routing.

• Knowledge of web filtering and email protection technologies.

• Experience in MSP or education environments (desirable, not essential).

If you’ve also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better.

Why Apply?

This is a chance to join a business that genuinely invests in its people and rewards results. You’ll get:

• Competitive salary + performance bonus.

• Hybrid working with home office budget.

• 22 days holiday + bank holidays, increasing with service (plus your birthday off!).

• Electric vehicle salary sacrifice scheme.

• Company perks & wellbeing benefits.

• The freedom to innovate and a clear path for professional growth.

If you’re ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP – we’d love to hear from you.