Infrastructure Support Engineer

Xact Placements Limited; Gloucester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A managed service provider in the UK is seeking an Infrastructure Support Engineer to provide expert 2nd/3rd line support. This role offers a hybrid working environment and a competitive salary with bonus. The ideal candidate will have strong IT infrastructure skills, familiarity with Microsoft 365, and experience in MSP environments. Join a company that invests in its people and offers opportunities for growth.

Benefits

Competitive salary + performance bonus

Hybrid working with home office budget

22 days holiday

Electric vehicle salary sacrifice scheme

Company perks & wellbeing benefits

Qualifications

• Genuine passion for IT infrastructure and customer service.
• Hands-on experience with Intune and Entra ID.
• Experience in MSP or education environments is desirable.

Responsibilities

• Lead on Helpdesk provision and act as a key escalation point.
• Troubleshoot and configure networks and firewalls.
• Deliver remote and onsite project engineering for clients.
• Conduct technical assessments and produce high-quality reports.
• Build lasting relationships with clients.

Skills

Strong 2nd/3rd line skills across networking

Hands-on experience with Microsoft 365

Solid understanding of DNS, DHCP

Knowledge of web filtering technologies

Experience in MSP environments

Tools

Fortinet Firewalls

Acronis

Veeam

VMware

Hyper-V

Job description

Infrastructure Support Engineer – Managed Service Provider
Location: Hybrid (Home-based + weekly visits to Gloucestershire office)
Salary: Competitive + Bonus + Benefits

We’re working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that’s redefining what “great support” looks like – combining technical excellence with a consultative, customer-first approach.

The Opportunity

You’ll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you’ll be working across a broad tech stack that will keep your skills sharp and your career progressing.

Day-to-day, you’ll:

• Lead on Helpdesk provision and act as a key escalation point.

• Troubleshoot and configure networks, firewalls, and Windows Server environments.

• Deliver remote and onsite project engineering for clients.

• Conduct technical assessments and produce high-quality reports.

• Build lasting relationships with clients, becoming a trusted technical partner.

What We’re Looking For

We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring:

• Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server.

• Hands-on experience with Microsoft 365, Intune, and Entra ID.

• Solid understanding of DNS, DHCP, IP subnetting, and routing.

• Knowledge of web filtering and email protection technologies.

• Experience in MSP or education environments (desirable, not essential).

If you’ve also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better.

Why Apply?

This is a chance to join a business that genuinely invests in its people and rewards results. You’ll get:

• Competitive salary + performance bonus.

• Hybrid working with home office budget.

• 22 days holiday + bank holidays, increasing with service (plus your birthday off!).

• Electric vehicle salary sacrifice scheme.

• Company perks & wellbeing benefits.

• The freedom to innovate and a clear path for professional growth.

If you’re ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP – we’d love to hear from you.