IT Support Engineer

DISConsulting IT; Basingstoke; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Standing desk

Walking pads

BrightHR Wisdom App

Laptop provided

Mobile phone provided

25 days holiday + bank holidays (+ up

Training and certifications

Progression opportunities

Mileage allowance

Job summary

DISConsulting IT is seeking a proactive, customer-focused engineer to join our expanding MSP team in Basingstoke. You’ll deliver on-site IT support and work on diverse project work for a range of clients, helping to solve real-world challenges and build strong customer relationships.

From 1 year of IT support experience, you’ll handle 1st/2nd line requests, work with Microsoft 365, Windows, and basic networking, and contribute to cloud and security projects.

Qualifications

• 1+ year IT support experience, ideally in an MSP environment.
• Microsoft 365 and Windows experience.
• Network knowledge (Wi-Fi, VLANs).
• Proactive, ownership-driven approach with clear communication.

Responsibilities

• Handle 1st/2nd line support requests.
• Support and administer Windows 10/11 and Windows Server (ADDS, DHCP, DNS, VPN).
• Visit customer sites for installs, break/fix work, and networking refreshes.
• Build and configure hardware in the office.
• Contribute to Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, and Wi‑Fi refreshes.
• Develop knowledge articles and workarounds for the Service Desk.
• Ensure activities align with policies, security, and data protection standards.

Skills

Ownership mindset

Proactive problem solving

Team collaboration

Tools

Microsoft 365

Windows (10/11, Server)

Networking (Wi-Fi, VLANs)

Intune

Azure cloud migrations

Job description

At DISConsulting IT, we're looking for a proactive and customer-focused engineer to join our team. This is an opportunity to work closely with a wide range of businesses, solving real-world IT challenges, delivering on-site support, and getting involved in exciting project work.

As a growing MSP, we believe in giving our engineers responsibility, autonomy, and the opportunity to develop their skills across modern IT, cloud, networking, cyber security, and communications technologies. If you enjoy variety, building relationships with customers, and making a genuine impact, we'd love to hear from you.

We’re a small but ambitious MSP, and this role is a key part of our expansion.

This role suits someone who:

• Has experience working within an MSP environment
• Enjoys being out on site, not just behind a desk
• Likes building relationships with clients
• Thrives in a varied role where every day is different
• Has a team player mindset with a can‑do attitude
• Is proactive, organised, and enjoys learning new technologies
• Wants to progress their career within a growing business

What You’ll Do

• Handle 1st /2nd line support requests
• Support and administer Windows 10/11 and Windows Server (ADDS, DHCP, DNS, VPN)
• Visit customer sites for installs, break/fix work, and networking refreshes (servers, Wi‑Fi, cabling, PCs, full-stack hardware)
• Build and configure hardware in the office accurately and efficiently
• Get involved in project work: Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, full Wi‑Fi replacements
• Develop and share practical knowledge articles and technical workarounds, empowering the Service Desk team to resolve issues more efficiently
• Ensure all support activities are carried out in line with company policies, security requirements, and relevant data protection and compliance standards
• Build confidence with customers through proactive, professional communication and regular updates throughout the support journey

What We’re Looking For

• From 1 Year’s IT support experience, ideally within an MSP environment.
• Microsoft 365 and Windows experience
• Network knowledge (Wi‑Fi, VLANs, UniFi or similar)
• You’re the sort of engineer who doesn’t wait to be chased. You take ownership, make sensible decisions, and communicate clearly. We trust our engineers to think commercially and act in the client’s best interest
• Well-organised, methodical, able to handle projects as well as support tickets
• Clear written communication skills, especially for documentation and client communication.

What We Offer

• Competitive salary (based on experience)
• Health and Wellbeing: Standing desk and walking pads available for office use
• Health and Wellbeing: Access to BrightHR's Wisdom Application
• Equipment: Laptop and mobile phone supplied by company
• 25 days holiday + bank holidays (plus earn up to 10 additional days)
• Ongoing training and support towards industry certifications (Microsoft, vendor, networking)
• A supportive team environment where your ideas and contribution matter
• Genuine opportunities for progression as the business continues to grow
• Mileage paid at 2026 HMRC rate (0.55p)

Location

• Office based (Basingstoke) + Regular onsite visits
• Candidates based in Hampshire or a reasonable commuting distance are preferred.