IT Support Technician — Hybrid Work & Career Growth

Profiles Personnel; Aldershot; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Company pension

Free on-site parking

Occasional work-from-home

Career development opportunities

Job summary

Profiles Personnel is seeking an IT Support Technician for a hands-on, customer-facing role in Aldershot, Hampshire. You will provide 1st/2nd line support, troubleshoot Microsoft 365 issues, and assist with onboarding and site visits. Strong communication and problem-solving skills are essential.

Salary £30K-£34K depending on experience, up to £36K for strong MSP experience. Monday-Friday, office-based with potential for occasional home-working and career development opportunities.

Qualifications

• Clear verbal and written communication with customers.
• Ability to troubleshoot across Microsoft 365 suite and Windows.
• Experience handling multiple support tickets with prioritization.

Responsibilities

• Providing 1st and 2nd line IT support via telephone and ticketing systems
• Troubleshooting Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues
• Supporting users with accounts, passwords, MFA and general Microsoft 365 administration
• Diagnosing issues across devices, networks and cloud services
• Logging, documenting and escalating tickets where required
• Keeping customers updated and delivering a friendly, professional service
• Supporting customer onboarding and occasional visits to customer sites
• Liaising with third-party suppliers when needed

Skills

Customer communication

Troubleshooting

Microsoft 365

Multi-ticket handling

Cloud services

Attention to detail

Tools

Microsoft 365 Admin

Windows OS

MFA

Networking basics

Job description

Profiles Personnel is seeking an IT Support Technician for a hands-on, customer-facing role in Aldershot, Hampshire. You will provide 1st/2nd line support, troubleshoot Microsoft 365 issues, and assist with onboarding and site visits. Strong communication and problem-solving skills are essential.

Salary £30K-£34K depending on experience, up to £36K for strong MSP experience. Monday-Friday, office-based with potential for occasional home-working and career development opportunities.