IT Support Engineer

entrust IT; Aldershot, Farnborough; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

28 days annual leave

Hybrid and client-site work

Career development

Job summary

entrust IT is seeking an IT Support Engineer to cover Aldershot, Farnborough and the surrounding region. You’ll support diverse client environments, keep systems running and help improve IT infrastructures with a calm, methodical approach.

You’ll work across Windows, networking, Microsoft 365 and modern workplace technologies, delivering reliable technical support while managing projects and stakeholder expectations in a busy MSP setting.

Qualifications

• 3+ years experience managing, operating and changing IT infrastructures.
• Experience with Microsoft 365 and modern workplace technologies.
• Proven experience supporting Windows-based networks.
• Full UK driving licence.
• Experience in an MSP environment.

Responsibilities

• Provide reliable technical support across diverse client environments.
• Manage Windows-based infrastructures, PCs, networks and servers.
• Support Microsoft 365 and modern workplace services.
• Implement solutions and deliver infrastructure projects.
• Manage projects, risks and stakeholder expectations.
• Build trusted client relationships and apply best-practice IT.

Skills

Communication skills

Problem solving

Time management

Stakeholder management

Project management

Client interaction

Driving licence

Education

CompTIA

Microsoft certifications

Tools

Microsoft 365

Windows Server

Virtualisation

Citrix

Veeam

Cisco

Sophos

Job description

IT Support Engineer Aldershot / Farnborough & Surrounding Region £32,000 £35,000 DOE

Take your IT career to the next level

Are you an experienced IT Support Engineer ready for a role where no two days are the same?

Join a well-established and friendly Managed Service Provider (MSP) and gain the opportunity to support a diverse range of clients across the Aldershot, Farnborough and wider Hampshire region.

This is more than just keeping systems running. You ll be trusted to troubleshoot, improve and manage IT infrastructures across multiple organisations, giving you the chance to rapidly broaden your technical experience and develop your career.

If you ve built your experience supporting a single organisation and are ready for your next challenge, this could be the perfect opportunity to step into a more varied and rewarding environment.

The Role

As an IT Support Engineer, you ll work across a variety of client environments, providing reliable technical support while helping to improve their IT infrastructure.

You ll need to be a calm, logical problem solver who enjoys getting stuck into challenges, finding practical solutions and delivering a high-quality service.

Your responsibilities will include:

• Supporting and managing Windows-based IT infrastructures
• Providing technical support across PCs, networks, switches and servers
• Supporting Microsoft 365 and modern workplace services
• Troubleshooting technical issues and implementing effective solutions
• Delivering infrastructure changes and projects
• Managing projects, risks and stakeholder expectations
• Working directly with clients and building trusted relationships
• Applying best-practice solutions across different IT environments
• Working independently while knowing when to draw on the wider team

What You ll Bring

We re looking for someone with at least 3 years experience managing, operating and changing IT infrastructures, ideally within organisations supporting around users.

You ll also need:

• Strong communication and interpersonal skills
• A logical and structured approach to problem solving
• Excellent organisation and time-management skillsThe ability to prioritise and work under your own initiative
• Experience managing projects and communicating with stakeholders
• Experience with Microsoft 365 and modern workplace technologies
• Proven experience supporting Windows-based networks
• A full UK driving licence

Your Technical Experience

• Microsoft Windows Server and Workstations
• Microsoft 365
• Virtualisation
• LAN/WAN, Wi-Fi and broadband networking
• Backup platforms
• Working within an IT support company or MSP environment
• Microsoft, Citrix, Sophos, Cisco or Veeam technologies
• Relevant qualifications such as CompTIA, Microsoft/vendor certifications or a successful IT apprenticeship would also be welcomed.

Why Join?

This is an excellent opportunity to expand your technical experience, work with a wide variety of businesses and accelerate your career within an established MSP.

You ll enjoy:

• £32,000 £35,000 salary, depending on experience
• 28 days annual leave, inclusive of bank holidays
• Friendly and supportive working environment
• Varied and interesting technical challenges
• A mixture of office, home and client-site working
• Excellent opportunity for professional and technical development

What s Next?

If you re an experienced IT Support Engineer looking for greater variety, responsibility and the chance to take your career forward, we d love to hear from you.