Hybrid IT Support Apprentice — Hands-On Growth

QA; Ouzlewell Green; Hybrid; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Hybrid work

Hands-on experience

Career progression

Team environment

Job summary

QA is offering an IT support apprenticeship to join a growing team delivering software and hardware solutions to retailers. You will log and track tickets, provide first and second line troubleshooting, respond to queries by telephone and email, and help ensure SLA commitments are met.

You will gain hands-on experience from day one, with 37.5 hours weekly in a hybrid setup (4 days in the office, Mondays from home). There is a clear pathway to a full-time role after completion.

Qualifications

• Customer service experience with direct customers.
• Confident, personable and sociable; builds relationships.
• Strong verbal and written communication skills.
• Good problem-solving abilities.
• Interest in IT; understanding of software languages and SQL is a plus.

Responsibilities

• Day-to-day support for external customers
• Provide first and second line support
• Respond to queries via telephone and email
• Log and track all tickets and keep records up to date
• Ensure tickets meet SLA targets
• Escalate issues to internal/external stakeholders
• Provide high levels of service and fault finding
• Install and update software solutions

Skills

Customer service

Problem solving

Communication

Teamwork

IT interest

Microsoft Office

SQL understanding

Education

3 GCSEs (4+ in any subject)

Maths & English GCSE (3+)

No higher qualification required for apprenticeship

Tools

Ticketing system

Microsoft SQL

Job description

QA is offering an IT support apprenticeship to join a growing team delivering software and hardware solutions to retailers. You will log and track tickets, provide first and second line troubleshooting, respond to queries by telephone and email, and help ensure SLA commitments are met.

You will gain hands-on experience from day one, with 37.5 hours weekly in a hybrid setup (4 days in the office, Mondays from home). There is a clear pathway to a full-time role after completion.