First-Line IT Support Apprentice — Remote Training & Certs

QA; Weston-super-Mare; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Laptop and remote work setup

Free on-site parking

Perkbox access

Private healthcare after probation

Pension

Job summary

QA is offering an Apprenticeship Programme in Weston-super-Mare to develop skills in first-line IT service desk support. You will learn to diagnose, respond to inquiries, and manage incidents while gaining hands-on experience in Windows environments and Microsoft 365.

The programme emphasizes customer-focused communication, problem solving under pressure, and a clear route from first line to second line engineering, with funded training and progression opportunities.

Qualifications

• Entry-level apprenticeship programme for IT service desk.
• GDSEs including Maths and English required, with minimum grades.
• No prior higher qualification in similar subject allowed.

Responsibilities

• Be the first capable, human response to customer queries."
• Own the incident from start to finish, ensuring resolution or proper handover.
• Act on monitoring and backup alerts, often before customers notice issues.
• Meet and uphold service level commitments as part of the role.

Skills

Communication skills

Customer service

Problem solving

Teamwork

Willingness to learn

Education

GCSEs (3 at 4+/A-C) including Maths & English

Tools

Windows OS

Microsoft 365

Job description

QA is offering an Apprenticeship Programme in Weston-super-Mare to develop skills in first-line IT service desk support. You will learn to diagnose, respond to inquiries, and manage incidents while gaining hands-on experience in Windows environments and Microsoft 365.

The programme emphasizes customer-focused communication, problem solving under pressure, and a clear route from first line to second line engineering, with funded training and progression opportunities.